Background
Diversity, Equity and Inclusion are core principles at UNDP:ย we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a โleave no one behindโ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values andย inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Organizational Contextย
General Assembly Resolution 2186 (XXI) decided to โbring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations. The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDFs vision is to help mobilize and catalyze an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.ย
UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDFโs unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022โ2031.
As per its Strategic Framework, UNCDF works to deploy its functions as a hybrid development organization and development finance institution. UNCDF responds to Member States requests for assistance by providing targeted technical and financial advisory services on investments for development outcomes, designing bespoke financial structuring solutions, undertaking financial derisking of investments, and enhancing investment readiness of SDG aligned projects in partnership with private sector, UNOs, International and Local Finance Institutions, Development Finance Institutions as well as Foundations and Philanthropy, among others. UNCDF works to develop local financial systems, new markets and mobilize and crowd in capital from public and private sources. UNCDF is driven by a partnership mindset which enables it to deploy its different capital capabilities in highly tailored and responsive ways in order to mobilize investments flows from other sources, in particular from the private sector.ย By structuring transactions which are highly impactful but also recognize the need for multiplying the impact of its own capital, UNCDF seeks to position itself as a preferred partner for different stakeholders.ย UNCDFโs work is focused on six priority areas, including:
Sub-national and local infrastructure financing Women owned enterprise financing Nature and climate financingย Energy and decarbonization finance Sustainable food systems financing Inclusive digital financeFollowing a recent restructuring, UNCDFโs organizational set up includes an Investment and Implementation Division (IID), Investment and Finance Oversight Division (IFOD), Operations and Oversight Division (OOD) and a Directorate of the Executive Office. UNCDF staff and personnel are located in regional hubs based in Dakar (Senegal), Nairobi (Kenya) and Bangkok (Thailand) with sub-regional presence in a number of locations in the Caribbean and Pacific Regions. UNCDF is led by an Executive Secretary based out of New York. Pursuant to General Assembly resolution 2321(XXII, para 1.a), the Administrator of the UNDP performs the function of the Managing Director of UNCDF. UNCDF is overseen by the Executive Board of United Nations Development Programme (UNDP), United Nations Population Fund (UNFPA) and the United Nations Office for Project Services (UNOPS) and performs the function of the Executive Board of UNCDF.ย
Position Purpose
Under the guidance and direct supervision of the Head of Digital Strategy and Enterprise Solutions ,ย the ICT Management Associate provides ICT services for UNCDF (HQ, regional hubs, and field staff and personnel), implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for the permanent review and the provision of advice on the use of new technologies that will enhance UNCDF productivity.ย The ICT Management Associate promotes a client-oriented approach.
The ICT Management Associate works in close collaboration with IID, IFOD, OOD, and the Directorate for resolving complex ICT- related issues.
The incumbent exchanges information and shares expertise on applications and ICT tools with relevant IT staff from other units and liaises with Information Systems and Technology support staff for the resolution of problems/questions that cannot be resolved by the UNCDF technical-support.
UNCDF has a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNCDF personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
General Assembly Resolution 2186 (XXI) decided to โbring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations. The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDFs vision is to help mobilize and catalyze an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.ย
UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDFโs unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022โ2031.
As per its Strategic Framework, UNCDF works to deploy its functions as a hybrid development organization and development finance institution. UNCDF responds to Member States requests for assistance by providing targeted technical and financial advisory services on investments for development outcomes, designing bespoke financial structuring solutions, undertaking financial derisking of investments, and enhancing investment readiness of SDG aligned projects in partnership with private sector, UNOs, International and Local Finance Institutions, Development Finance Institutions as well as Foundations and Philanthropy, among others. UNCDF works to develop local financial systems, new markets and mobilize and crowd in capital from public and private sources. UNCDF is driven by a partnership mindset which enables it to deploy its different capital capabilities in highly tailored and responsive ways in order to mobilize investments flows from other sources, in particular from the private sector.ย By structuring transactions which are highly impactful but also recognize the need for multiplying the impact of its own capital, UNCDF seeks to position itself as a preferred partner for different stakeholders.ย UNCDFโs work is focused on six priority areas, including:
Sub-national and local infrastructure financing Women owned enterprise financing Nature and climate financingย Energy and decarbonization finance Sustainable food systems financing Inclusive digital financeFollowing a recent restructuring, UNCDFโs organizational set up includes an Investment and Implementation Division (IID), Investment and Finance Oversight Division (IFOD), Operations and Oversight Division (OOD) and a Directorate of the Executive Office. UNCDF staff and personnel are located in regional hubs based in Dakar (Senegal), Nairobi (Kenya) and Bangkok (Thailand) with sub-regional presence in a number of locations in the Caribbean and Pacific Regions. UNCDF is led by an Executive Secretary based out of New York. Pursuant to General Assembly resolution 2321(XXII, para 1.a), the Administrator of the UNDP performs the function of the Managing Director of UNCDF. UNCDF is overseen by the Executive Board of United Nations Development Programme (UNDP), United Nations Population Fund (UNFPA) and the United Nations Office for Project Services (UNOPS) and performs the function of the Executive Board of UNCDF.ย
Position Purpose
Under the guidance and direct supervision of the Head of Digital Strategy and Enterprise Solutions ,ย , the ICT Management Associate provides ICT services for UNCDF (HQ, regional hubs, and field staff and personnel), implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for the permanent review and the provision of advice on the use of new technologies that will enhance UNCDF productivity.ย The ICT Management Associate promotes a client-oriented approach.
The ICT Management Associate works in close collaboration with IID, IFOD, OOD, and the Directorate for resolving complex ICT- related issues.
The incumbent exchanges information and shares expertise on applications and ICT tools with relevant IT staff from other units and liaises with Information Systems and Technology support staff for the resolution of problems/questions that cannot be resolved by the UNCDF technical-support.
UNCDF has a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNCDF personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Duties and Responsibilities
Summary of key functions:
Implementation of ICT strategies and introduction/implementation of new systems and technologies Ensure the effective functioning of the UNCDF network, hardware and software packages Effective Networks administration Web Site / Intranet development & maintenance Provision of administrative support, asset managementย ย Facilitation of knowledge building and knowledge sharing1.ย ย ย ย ย ย ย Ensure implementation of ICT strategies and introduction/implementation of new technologies focusing on ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย achievement of the following results:
Compliance with UNDP corporate ICT management policies and technology standards, guidelines and procedures for the UNCDF technology environment, ensuring the users ICT needs are fully met. Elaboration of internal policies and procedures on the use of ICT Development and update of the UNCDF ICT annual plan. Representation of UNCDF in inter-departmental information-related meetings with Bureau for Management Services (BMS)/Information and Technology Management (ITM) and advice to Senior Management on ICT developments, UNDP Content Collaboration Architectureย ย and ICT System issues.ย Updated knowledge on technological innovations through self-study, ICT publications and technical activities; identification and introduction of emerging and relevant IT practices and technologies to UNCDF staff.2.ย ย ย ย ย ย ย Provide technical infrastructure (Hardware and Software) maintenance and support focusing on the achievement of ย ย ย ย ย ย ย ย ย the following results:
Installation of Hardware & Equipment, setup & maintenance of software packages, effective troubleshooting and help desk. Provision of equipment maintenance & support, acquisition of hardware / supplies as needed. Assistance to all UNCDF teams with video conferencing arrangements and meetings technology support.ย Maintain UNCDFโs ICT Infrastructure including setting up of desktop applications, communications software & virus - malware protection software. Liaison with BMS/ITM on technological issues including upgrades, system backup functions, adopting new software and hardware standards and technologies. Liaison with BMS/GO (General Operations) on asset management issues.3.ย ย ย ย ย ย Ensure efficient networks administration and provision of administrative support focusing on achievement of the ย ย ย ย ย ย ย ย ย ย ย following results:
4.ย ย ย ย ย ย ย ย Ensures web site development and maintenance focusing on achievement of the following results:
Development, maintenance and update of Intranet pages working in coordination with all the divisions and Directorate. Ensure all web presences meet corporate/branding specifications.ย Alignment with the UNDP Intranet corporate standards, Introduction and development of the Share Point technology5.ย ย ย ย ย ย ย ย Ensure facilitation of knowledge building and knowledge sharing in UNCDF focusingย ย on achievement of the following ย ย ย ย ย ย ย results:
Maintenance of a training and user guides library in UNCDF and recommend ICT skills and resources; maintenance of staff training profiles. Organization of internal ICT trainings and coordination of external training for UNCDF staff on ICT new technologies. Provision of technical induction to new UNCDF staff; advice to staff on skills development Synthesis of lessons learned and best practices in ICT areas. Sound contributions to knowledge networks and communities of practice.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Organization.ย
Supervisory/Managerial Responsibilities: None
Competencies
Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.ย
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.ย
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.ย
Cross-Functional & Technical competenciesย
Thematic Areaย Nameย ย Definition
Business Direction & Strategy - Strategic Thinking
Develop effective strategies and prioritized plans in line with UNDPโs mission and objectives, based on the systemic analysis of challenges, opportunities and potential risks; link the general vision to reality on the ground to create tangible targeted solutions; learn from a variety of sources to anticipate and effectively respond to both current and future trends; demonstrate foresight.ย Information Management & Technology - IT Continuity and Disaster Recovery
Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.Business Direction & Strategy - Risk Management
Identify and organize action around reducing, mitigating and proactively managing risks.ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Business Management- Project Management
Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.ย Information Management & Technology
Ability to manage quality of IT services. ISO 9001, 20000. Certification in ITIL desirable.ย Information Management & Technology - IT Security Management
Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.Keywords
ICT Strategy Implementation. Network Administration. Hardware and Software Maintenance. Project Management. Problem Solving.Required Skills and Experience
Education:
Secondary education is required with formal training in IT systems, business software and/or web-based applications. Orย A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.ย Certifications in CCNA, MSCA, MCSE or MCP are an asset.ยย Experience:
Minimum of 7 years (with high school) or 4 years (with bachelorโs degree) of progressively responsible experience is required in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages and experience in web design. Excellent knowledge of Microsoft Operating Systems and Office productivity suite is required.ย Knowledge of MS SharePoint; hands-on experience in problem identification and resolution of industry standard hardware platform is desired.ย Proven experience and skills in telecommunications facilities such as e-mail (Outlook), facsimile, audio and video conference facilities/equipment is desired.ย Prior experience working with or within UN agencies, multilateral development organizations, or public-sector institutions is highly desirable. Experience in LAN Infrastructure and Internet connectivity upgrade is desired.ย Demonstrated experience in facilitating internal ICT and external training on ICT new technologies is an advantage.ยLanguages:
Fluency in English is required. Working knowledge of another UN official language would be an asset. DisclaimerImportant information for US Permanent Residents ('Green Card' holders)ย ย Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.ย ย UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. ย Applicant information about UNDP rosters ย Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.ย We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. ย Non-discrimination ย UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.ย ย ย UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.ย ย Scam warning ย The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.