โ mission and believe a better world is possible.
The PositionThe Social Media Coordinator develops compelling content and stories for Mercy Corps' global social channels including Facebook, Instagram, and X with a focus on identifying timely narratives and creating engaging copy that drives audience engagement and supports organizational priorities.Essential ResponsibilitiesCONTENT CREATION & STORYTELLINGยท Research and develop compelling content ideas, working with the Director of Marketing Strategy to identify timely stories and trending topics that align with current events and organizational priorities.ยท Produce concepts for thumb-stopping social content: For instance, hurricane season is coming up: youโll be asked to research and present 3-4 relevant story options with a brief rationale for social media use.ยท Write engaging, platform-specific copy for social posts. Use AI tools for brainstorming, as needed, and apply editorial judgment and human insight for final content.ยท Produce and/or edit visual assets including basic graphics and simple videos, using tools like Canva (mandatory basic proficiency), Adobe Creative Suite, or similar platforms.ยท Monitor trending topics and news cycles to identify content opportunities that align with Mercy Corps' mission and current programming.ยท Collaborate with internal teams to source authentic stories from program work and field operations.CONTENT STRATEGY & CHANNEL MANAGEMENTยท Schedule and post content across owned channels using social media management platforms like Sprout Social (mandatory basic proficiency) or similar tools.ยท Support the Director of Marketing Strategy in developing and executing channel strategy.ยท Stay up to date on emerging platforms, technologies, and industry best practices.CROSS TEAM SUPPORTยท Manage social media requests to support internal and external social needs (supporting advocacy initiatives, partnership obligations, and staff thought leadership)ยท Ensure social plans and assets are available in a centralized, accessible location (e.g. Global Social Microsoft Shared Drive) for use of internal teams, partners, European social teams, etc.COMMUNITY ENGAGEMENTยท Monitor social media channels and respond to comments when appropriate, escalating sensitive content to appropriate parties as needed.Supervisory Responsibilityยท NoneAccountabilityReports Directly To: Director of Brand MarketingWorks Directly With: Graphic designer, video editor, photographer, Creative Director, and other members of the Brand Marketing Team.Accountability to Participants and StakeholdersMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.Minimum Qualification & Transferable Skillsยท 1-3 years of professional experience in a relevant field, e.g. marketing, communications, PR, etc.ยท At least one year of experience (internships included) managing social media and creating social content on behalf of a brand.ยท Strong copywriting and storytelling abilities with experience crafting platform-specific content that engages diverse audiences.ยท Strong familiarity with platforms including Facebook, Instagram, and LinkedIn.ยท Exceptional attention to detail and ability to ensure accuracy in all deliverables.ยท Excellent interpersonal skills, with an ability to communicate clearly and passionately, both in writing and verbally. A positive attitude and solution-oriented approach to work is a must.ยท A genuine interest in social media trends, pop culture, and current events, particularly as they relate to humanitarian issues.Preferred Qualificationsยท Preferred Qualificationsยท Proficiency with Sprout Social (or similar social media management platforms) and marketing design tools like Canva.ยท Experience with AI-powered content tools for brainstorming and draft creation, combined with human judgment for final content development.Success FactorsDefine the specific behavior and attitudes critical to success in the position at time of hire and as it develops over time in paragraph form (soft skills).Ongoing LearningIn support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and developmentTeam Engagement and EffectivenessAchieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.Equal Employment OpportunityMercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.