Duty Station [Khokha -Yemen]
Who are we?
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and โ whenever possible โ for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.
DRC Yemenโs response
Throughout its nine field offices and a workforce of 270 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.
About the Job:
Overall
The Protection Assistant (Social Worker) is responsible for the delivery of case management within Community Centers and as per request in other locations as part of the mobile team, including protection assessment, case planning, service mapping, internal and external referrals to relevant services, and delivery of Cash for Protection / Individual Protection Assistance (IPA).
Responsibilities:
Case management service provision
Provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOPโs) including assessment of need, development of case plan and referral/facilitation of access to services โ including IPA delivery, follow-up, and case closure; At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination; Attend weekly case review meetings with the Case Management team to ensure adherence to standards of care and quality case management.Monitoring and reporting
Produce reports as required by the Team Leader (including weekly reports); Accurately update the protection case management database ensuing adherence to data protection protocols; Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols; Participate in weekly and monthly work planning as directed by the Team Leader; Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program;Coordination and representation
Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management; Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers; Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders;Other
Maintain positive work relationship within the team; Read, sign, and strictly abide by the DRC Code of Conduct; Must adhere to DRCโs mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination; Must treat all partners and beneficiaries with dignity and respect; Any other duties relating to the nature of the job as directed by the Protection Team Leader.
About you
To be successful in this role you must have:
Experience and technical competencies:
1-2 years of experience in protection related work with both children and adults; Previous experience providing counselling and/or psychosocial support services; previous experience providing case management services a very strong advantage; Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times; Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred; Ability to discuss sensitive issues with respect and empathy; Excellent interpersonal and problem-solving skills, creativity and flexibility; Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail; Flexibility in working overtime when needed; Willing to collaborate with and support people from different ethnic groups and different religions; Demonstrated interest in humanitarian work and supporting people effected by conflict; Previous experience in international organizations a strong advantage.In this position, you are expected to demonstrate DRCโ five core competencies:
โข Striving for excellence: Focusing on reaching results while ensuring efficient processes.
โข Collaborating: Involving relevant parties and encouraging feedback.
โข Taking the lead: Taking ownership and initiative while aiming for innovation.
โข Communicating: Listening and speaking effectively and honestly.
โข Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRCโs values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
Moreover, we also expect the following:
Required qualifications:
Education:
Bachelor /Degree in social work, counseling, psychology, or closely related field; proven field experience can be accepted in lieu.Languages:
Arabic - Fluent, reading and writing English โ DesirableKey stakeholders:
Community Centre Staff Members Community members I/NGOs and government servicesWe offer
DRC will offer the successful applicant a contract until Jun 30 2025, renewable dependent on both; funding and performance. You must be available to start work as soon as possible, and be willing and able to work in Khokha.
Salary and conditions will be in accordance with Danish Refugee Councilโs Terms of Employment. This position will be placed at Band (I Non-manager) and will be reporting to protection team leader.
Application process
Interested? Then apply for this position by clicking on the apply button or the link below.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.
Females are encouraged to apply for this position.
Applications close 21 Jan 2025. The interviews are expected to take place, in two weeks after advertisement closing date.
If you have questions or are facing problems with the online application process, please check Need Support?
Need further information?
For more details on this position, please contact yem-recruitment@drc.ngo.
Please note that applications sent directly to the Email will not be considered.
For further information about the Danish Refugee Council, please consult our website www.drc.ngo