IT Support Assistant - Student Job Are you a tech-savvy student looking to gain valuable experience in the IT field? We have an exciting opportunity for a service-minded student to join our team as an IT Support Assistant in Copenhagen. Published: 16 April 2024 Page Content

​The International Council for the Exploration of the Sea (ICES) is an intergovernmental organization that strives to advance marine ecosystem science and provide sustainable use of the seas. Situated in central Copenhagen, our workplace has an international and social atmosphere, with employees coming from an array of professional and national backgrounds.

Your Role

As our new part-time IT Support Assistant, you will have the great opportunity to put your knowledge and skills into practice, working closely alongside a team of four other IT team members. From providing in-person support at the office to assisting our global community remotely, you’ll play a crucial role in ensuring smooth IT operations.

Responsibilities for this role include:

Providing first-line support to ICES users, including in-house meeting participants

Performing regular ‘health checks’ on storage, anti-virus, backup, and network as well as physical meeting room hardware

Monitoring helpdesk tasks (via Topdesk ticket system) and by email/in-person

Configuring and verifying hardware arrangement as required

User onboarding and offboarding using defined processes in Github

Why Join Us?

We will seek to constantly support and inspire you while focusing on your learning and personal growth. Within the IT team, you’ll have lots of opportunity for sparring and skill development. You’ll similarly regularly engage with our wider Secretariat (approximately 75 staff), as well as visiting experts from our 20-member counties and beyond.

You'll have a lot of flexibility to shape your working schedule around your study program, although in-office presence on Monday mornings would be prioritized.

Qualifications

We’re seeking candidates currently studying master in an IT or business informatics discipline. You need a minimum of 3 years of education in an IT-related or High school diploma in IT or technical engineering field.

For this role, you should additionally have:

Experience in Microsoft Operating Systems, Microsoft Office Solution, system installation and configuration or related areas

Very good understanding of PC hardware, ideally also with PC configuration

Fluency in English, both verbal and writing and have great communication skills

Experience with cloud services would be an advantage

Key personal qualities we value:

Curious and self-driven

Thriving on taking responsibility and displaying high attention to details

Focused person with a positive, flexible, and service-minded approach

​Terms of Appointment

This is a paid student role, and the working hours are 15 hours per week. This position will be established with an initial duration of 6 months, with a starting date as soon as possible (preferably in May).

Apply Now!

Don’t miss out on this opportunity to kickstart your IT career with us! Submit your application (CV and letter of motivation) by clicking the apply link in Talent Attract.

Deadline for application submission is midnight Sunday 28 April 2024.

Questions about the internship can be directed to the HR Officer, Rachel West Knudsen.

For more information about ICES, please visit our website: www.ices.dk​​

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