Nature of the consultancy: Development of Standard Operating Procedures (SOP) for e-Gate Operationsย ย Project Context and Scope ย
The International Organization for Migration (IOM) is supporting the Government of Sri Lanka in strengthening its border management capacity through the introduction of an Automated Border Control (ABC) gate system at Bandaranaike International Airport (BIA). The project involves the deployment of a four-channel e-Gates system for arriving passengers to enhance efficiency, security, and compliance with international travel standards.
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As Sri Lanka ventures into e-Gates operations for the first time, establishing clear Standard Operating Procedures (SOPs) for the DI&E for its operation is critical to ensure smooth passenger processing, regulatory compliance, and operational efficiency. Furthermore, while Sri Lanka does not yet issue e-Passports, its new e-Gate system aim to accommodate both foreign travelers using e-Passports (eMRTD) andย pre-registeredย Sri Lankan passport holders (MRTD) .
To address the above need , IOM seeks to engage a qualified international consultant to Develop a comprehensive SOP for managing the e-Gate Operations in close consultation with the IOM, DI&E and other relevant stakeholders:
ย Organizational Department / Unit to which the Consultant is contributing ย Immigration and Border Governance (IBG) Unit ย Project: Strengthening Capacity of Border Control for Responding to Infectious Diseases in Southwest Asia (IB.0357) ย ย ย ย ย ย Tangible and measurable outputs of the work assignmentย ย Onsite consultations to review and assess the proposed e-Gate workflow for arriving passengers, ensuring operational efficiency and alignment with best practices.ย Draft SOP for e-Gates Operations covering all operational scenariosย Develop clear step by step procedures / guidelines for immigration officers, covering all aspects of e-gate operations, including but not limited to procedures for pre-registration, operation at the e-gate, handling exceptional cases, referral for secondary inspection, monitoring, evaluation and reporting etcย Conduct stakeholder workshop to validate /refine the SOP. Development of the final SoP and submission. ย Performance indicators for the evaluation of results ย Completion of a comprehensive and practical SOP for e-Gates Operations. Positive feedback from DI&E officials on the relevance and quality of the SOP. ย Education Bachelorโs degree or higher in a relevant field such as Information Technology, Computer Science, Systems Engineering, Border Management, Security Studies, or a related discipline. Experience Extensive experience in immigration and border control, in particular, automated border control (e-Gates operations) and new technologies is required. Proven track record in developing SOPs for border control agencies is required. Prior experience working with IOM or international organizations on border management projects is desired. Skills & Knowledge Familiarity with regional and global trends in e-Gates operations and application of biometrics at border clearance processes. Languages Fluency in English is a must ย Travel requiredYes, international travel to Sri Lanka for on-site consultation and workshop delivery.ย IOM will cover the cost as agreed uponย
Required Competencies ย IOMโs competency framework can be found atย this link. Competencies will be assessed during the selection process. ย Values - all IOM staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competenciesย โ behavioural indicators Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website:ย IOM Careers and Job Vacancies