Enumerator Lead and Hotline Assistant (Maternity Cover)

Overview of position

Since the formation of the federal government of Somalia, the country has made significant progress towards restoring peace & security. However, significant destabilizing factors remain. These include most notably, the persistent threat of violent extremist group Al Shabaab, particularly in rural areas, recurrent & unresolved clan, land & resource based conflicts, weak & nascent institutions & the internal displacement of more than 2 million individuals.

While the transition, recovery & development needs of Somalia, after almost 3 decades of civic conflict & violent extremism remain a long term, if not generational process, such progress will be unachievable in the absence of solid foundations for peace & security, particularly at community levels. Currently, several regions remain at risk of deteriorating into clan based conflict & falling under the occupation of violent extremist groups, in the absence of consolidated, strategic support for stability.

Since 2016, our client has been supporting the government to lead & for communities to drive transition & recovery processes in areas impacted by displacement, conflict & violent extremism. These programs, which are implemented through our clients Somalia’s Transition & Recovery Pillar (TRP) are intended to promote peace, security & stability in fragile & displacement affected areas of Somalia.

Role objectives

Under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant, the incumbent will be responsible for:

• Take the lead on all evaluation exercises requiring the hiring & deployment of Enumerators.
• Assist in organizing project monitoring plans & operational monitoring tools (e.g., checklists, questionnaires, interviews & survey forms, etc.) with clear & concise roles, timelines & targets.
• Lead data collection through household surveys, key informant interviews & focus group discussion in timely manner & assist in translating data collection tools including post intervention monitoring tools, baseline, mid term, end line, impact evaluation methodologies from English to Somali.
• Participate in strengthening existing M&E systems for the projects & keep records of M&E documents in hard & soft copies, organize them based on the activity related & upload into Share Point accordingly the data management system & present when required.
• Establish an effective system for assessing the validity of monitoring & evaluation data through a review of activities, completed monitoring forms / databases & a review of aggregate level statistics reported.
• Conduct periodic field monitoring visits to maintain current information for accurate documentation & reporting, coordinate logistics & play a key role in all internal & external assessments.
• Manage the hotline number, respond to all complaints & recommendations received from beneficiaries, update the hotline tracker on a weekly basis & ensure that close coordination with program teams is maintain so that recommendations & learning loops occur.
• Work closely with the project staff to ensure that accurate & concise success stories / human interest stories are documented & lessons learned from project evaluations are recorded properly & shared with the program teams on time.
• Closely follow up with complaints, response & feedback mechanism.
• Perform such other duties as may be assigned.

  Project reporting

  • This role works under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant.

    Key competencies

    • 5 years’ experience in monitoring, evaluation, accountability & learning, including knowledge of remote implementation.
    • Experience producing M&E reports including baselines, endlines, FGD reports, post intervention monitoring.
    • Experience working for an international NGO or UN agency.
    • Experience with international humanitarian organizations, non governmental or governmental institutions / organizations in a multicultural setting.
    • Experience supervising a team & coordinating with different stakeholders for the implementation of M&E activities.
    • Knowledge of working in conflict / volatile contexts on community stabilization in Somalia.
    • Knowledge of implementing M&E activities for community stabilization programming.
    • Excellent & demonstrable analytical, communication & writing skills.
    • Knowledge in the usage of Kobo collect for M&E data collection & office software packages (MS Word, Excel, etc.) & knowledge of spreadsheet & data analysis.
    • Our clients official languages are English, French & Spanish, for this position, fluency in English & Somali is required (oral & written).
    • Working knowledge of Arabic is desired.
    • Respects & promotes individual & cultural differences. Encourages diversity & inclusion.
    • Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
    • Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
    • Demonstrates willingness to take a stand on issues of importance.
    • Shows compassion for others, makes people feel safe, respected & fairly treated.
    • Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
    • Produces & delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes.
    • Continuously seeks to learn, share knowledge & innovate.
    • Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
    • Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way.

      Team management

      • This role has no team management responsibility.

        Further information

        • Qualified female candidates are encouraged to apply for this role.
        • The educational certificate(s) of the selected candidate will be sent for verification.