Please note that only internal and internal-equivalent candidates are eligible to be considered. Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Context
The International Organization for Migration (IOM) is the UN Migration Agency. With 174 Member States, it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government, and civil society to:
- Assist in meeting the operational challenges of migration and mobility
- Advance understanding of migration issues,
- Encourage social and economic development through migration; and
- Uphold the human dignity and well-being of migrants (including Internally Displaced Persons, refugees, asylum seekers), and other mobile populations.
IOM’s Regional Office for the East, Horn and Southern Africa oversees, plans, coordinates and supports IOM activities within the region. Through a team of specialists, the Regional office is responsible for project review and endorsement and provides technical support to Country Offices in the region which include Angola, Botswana, Burundi, Comoros, Democratic Republic of Congo, Djibouti, Eritrea, Eswatini, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia, Republic of Mauritius (also covering Seychelles), Rwanda, Somalia, South Africa, South Sudan, Tanzania, Uganda, Zambia and Zimbabwe particularly in the area of project development, project implementation, monitoring and evaluation, resource mobilization, resource management, liaison coordination with regional and sub-regional governments, United Nations agencies and other key partners.
Under the overall supervision of Regional Information Management and Technology Officer and under the direct supervision of the National ICT Officer, the ICT Assistant will provide overall assistance and daily technical support to users of information management tools and technology infrastructure of the mission. The incumbent has to be competent in the technical aspect of desktop troubleshooting and user orientation.
In particular, he/she will:-
- Ensure that all help desk queries are answered to appropriately via email, telephone call or in person. Install systems, network components and software; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints.
- Installation and configuration of IOM corporate applications including SAP, Amadeus and Mimosa Web
- Manage problem solving, support and assistance for use of office technology (including but not limited to Microsoft Windows 7 and windows 8 Pro, Microsoft Office 2013, Adobe Acrobat).
- Install and re-locate the unit’s hardware and coordinate equipment servicing.
- Supply all IT equipment to Sub office and update all program about new changes in IT System. Make sure all computers sent to sub office are registered in IT Inventory and all standard software are instilled.
- Coordinate with Logistic department for all IT Equipment requested by all programs and schedule the delivery of the equipment to sub offices.
- Make sure all computers purchased are licensed with all standard software
- Update software inventory and inform all program about number of software requires for their sections.
- Inform users regularly of facilities and services available and advise staff of environmental changes
- Manage the regular updates of the antivirus database and the distribution of the updates to all the workstations.
- Manage the regular daily data protection system (backup), put and remote tapes, check the status of the backup and report to the specialist if there is any problem.
- Back-up to other RO ICT staff.
- Performs such other duties as may be assigned by the Mission. Education
- Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education with 3 years of professional experience in the above field.
- High School Diploma with 5 years of professional experience in the above field Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience
- A minimum of five years of experience in LAN/WAN networking environment.
- Working knowledge of: Windows Server 2008 software in a multi-site environment. Microsoft Exchange Server 2010, TCP/IP Protocol, Cisco Router Configuration. Windows 7 administration.
- Experience with HP/Compaq, IBM, and Cisco and Siemon equipment. Ability to design and configure networks.
- Experience in working in an international organization. Skills
- Strong software development skills; strong skills in SQL development, database integration with web- based applications are advantageous Languages
- Required: Fluency in English and Kiswahili is required. Working knowledge of French; and/or any other UN Official language is advantageous. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Strong software development skills; strong skills in SQL development, database integration with web- based applications are advantageous Languages
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 1)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.