Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
ย Context Under the direct supervision of the Reception Facility for Voluntary Return Officer and the overall supervision of the AVRR Coordinator, the Field Assistant will be responsible for supporting operations activities and administrative follow-up at the Reception Facility for Voluntary Return (DARV), with the duties and responsibilities described in Section 3.
1. Provide administrative assistance to DARV activities as required in the assigned area.
2. Assist individuals at the DARV including:
- Upon arrival: support with registration, identity verification, orientation, luggage, room assignment, and distribution of basic items.
- During their stay: assist in delivering services, monitoring conditions, distributing items, and providing clear instructions and support.
- Upon departure: Assist the check out in coordination with the hotel reception, rooms verification and ensure smooth transition to transport.
3. Update and maintain tracking data in appropriate databases and sheets regularly.
4. Support the team in maintaining an accurate list of residents and ensure timely tracking of entries and exits.
5. Assist to conduct awareness sessions to inform beneficiaries of center regulations and services available to them.
6. Assist in distributing food and non-food items; report stock shortages to the DARV Officer.
7. Assist in monitoring service delivery (cleaning, catering, maintenance) and escalate issues to supervisors when needed.
8. Provide support to external service providers and partners delivering activities at the center.
9. Follow-up that vulnerable individuals receive necessary care and refer cases when required.
10. Support all logistical and operational aspects of center activities.
11. Report daily to the team leader or supervisor and highlight issues requiring urgent follow-up.
12. Maintain the confidentiality and integrity of all documentation; report any breach of SOPs or codes of conduct to the team leader or management.
13. Be available to work extended shifts and during weekends, based on operational needs and based on a rotation system
14. Perform any other duties as may be assigned.
Education
โข ย ย ย ย Four years of working experience with secondary [high school] education; or two years of working experience with bachelorโs degree.
Accredited Universities are those listed in the UNESCO World Higher Education Database. ย Experience
โข ย ย ย ย Strong background in both administrative and field operations, demonstrating versatility and hands-on experience.
โข ย ย ย ย Proficient in Microsoft Word, Excel, and internet research; able to efficiently manage digital tasks and documentation.
โข ย ย ย ย Excellent communication skills, both written and verbal, with the ability to interact effectively across teams and with clients.
ย
Skills
1.ย ย ย ย Good organizational and time management skills
2.ย ย ย ย Basic proficiency in data entry and reporting tools
3.ย ย ย ย Ability to follow procedures and instructions accurately
4.ย ย ย ย Strong interpersonal and communication skills
5.ย ย ย ย Ability to work in shifts, including weekends and overnight
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Languages
- For this position, fluency in French is required (oral and written).
- Working knowledge of English and Arabic is an advantageย IOMโs official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. ย Required Competencies ย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process. ย Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.