Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a highly-qualified Support Services Manager to join our team in Mykolaiv.
About the job
As the Support Services Manager, you will provide coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions in an area to meet the programme needs in line with the DRC Operations Handbook. This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to Area and Base operations.
Roles reporting to this position: Support Services Area Teams Reports to: Direct Line Manager: Area Manager, Technical Line Manager: Head of Support ServicesYour main responsibilities will be:
Planning and strategy
Ensure that each department from (Supply Chain, HR, Finance and Administration) has an annual action plan, this annual action plan is divided into individual action plan for each team member. Ensure that project planning includes relevant support service requirements (such as lead times for the procurement and appropriate budgets) Ensure that support services are fit for purpose to meet programme needs Be the focal point for the compliance self-check, risk register, internal audit and results contract for South area.HR support
Ensure that the recruitment tracker is updated and accurate including on-going recruitment and planned recruitment according to the potential upcoming new funding Ensure the arrival of new staff is anticipated and shared with the concerned DRC employees (an induction is planned, a training on the Code of Conduct and all others HR information is provided, equipment and safety items are available) Ensure that annual HR tasks are completed as per the Operations Handbook (end of probation meeting, annual appraisal, etc.) Streamline HR responses across departments (e.g., support on organogram development) Ensure the HR team fulfills daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking.Administration support
Be the focal point for key administrative tasks Oversee the team to ensure follow-up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase, utilities bill payments, rental, and lease agreements) Supervise the procurement of office supplies and furniture, consumables, communications, etc.Supply chain
Ensure DRC procurement procedures are followed while being the focal point for tenders Ensure that the lead time for procurement is reasonable and doesnโt slow down the implementation of DRC activities Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality (procurement tracker, vehicles tracker, fixed assets tracker) Be a focal point and decision-maker for fleet movement Ensure each of the supply chain sub-departments (procurement, fleet, assets, warehouse, and IT) have targets and are meeting them, in line with Operation Handbook proceduresFinance
About you:
To be successful in this role we expect you to have at least 5 years' experience in similar role and at least 3 years' experience with people management.
Moreover, we also expect the following:
Knowledge of project cycle management Knowledge of supply chain management and procurement processes Knowledge of budget cycle and monitoring processes Knowledge of code of conduct principles and the HR systems for performance management Knowledge of key donor policy and compliance procedures Full professional proficiency in EnglishIn this position, you are expected to demonstrate DRCโ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.We offer
Contract length: 12 months with the possibility of extension depending on performance and funding after successful completion of the 3-month probation period Band: F2 โ Managerial Designation of Duty Station: Mykolaiv, non-family duty station Start date: September 2025Salary and conditions will be in accordance with Danish Refugee Councilโs Terms of Employment for employees on national and international contracts; please refer to our website for more details.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: August 31st, 2025
Applications will be reviewed on a rolling basis, and DRC reserves the right to proceed with the recruitment before the deadline if a suitable candidate is identified.