Social Behaviour Change Advisor

Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.

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Position Overview

Pact, a non-profit organization based in Washington, DC, is implementing a PEPFAR- funded
project, Zambia Integrated Health Activity. The Activity is supporting the objectives of 95/95/95
and providing service delivery and technical assistance to improve Maternal, Newborn, and
Child Health (RNMCH). Zambia Integrated Health will improve, sustain, and further integrate
HIV/AIDS, MNCH, and community levels and ensure that client-centered, high-impact, highquality
services are available to all Zambians. Pact has an immediate need for highly competent
citizens to fill this position.
Pact is dedicated to empowering marginalized communities to drive their own development
and shape their futures. To further this mission, we are seeking an experienced Social
Behaviour Change Advisor to be based at our Ndola Technical Hub. This key role will provide
technical support to the 3 provinces and districts. He/ She will provide technical leadership for
advocacy, communications, and social mobilization (ACSM) and manage the implementation of
strategic social and behavior change interventions at community, provider, household, and
individual levels to increase uptake and adherence to integrated HIV, TB, MNCH, and Mental
Health services and health-seeking behaviours. The successful candidate will report to the
Senior Technical Advisor, Community Services and Engagement.

Key Responsibilities

• Develop and implement Advocacy, Social Mobilization and Communication (ASCM) and
  Risk Communication and Community Engagement (RCCE) evidence-based strategies and
  engagement with communities to implement SBC activities that address social and cultural
  barriers to the use of health services and adoption of healthy behaviors.
• Identify/develop and implement innovative and low-cost SBC / RCCE models and solutions
  that aim to increase personal agency and improve care-seeking behaviors, including
  innovations and implementation of effective social listening mechanisms at communitylevel.
• Provide technical leadership, guidance, and support in engaging priority populations and
  community stakeholders in designing, planning, and tailoring SBC interventions that
  address drivers and barriers to the adoption of healthy behaviors such as the uptake of HTS
  services in the community.
• Lead advocacy, communication, and social mobilization for integrated health services.
• Work with the religious, traditional, and provincial leadership, key community stakeholder
  partners, MoH health promotions unit to plan community mobilization activities that
  generate demand for health services and help people adopt new healthy behaviors.
• Lead project strategies to routinely collaborate and engage with communities to
  implement SBC activities that address social and cultural barriers to the utilization of health
  services and adoption of healthy behaviors.
• Identify and develop program guidance for the implementation of innovative and low-cost
  SBC models and solutions that aim to increase personal agency and improve care-seeking
  behaviors.
• Coordinate targeted capacity building to improve client-provider interactions at the point
  of service delivery through high-quality training, mentoring, and technical assistance.
• Support in the management of project subgrantees under community services
• Lead the integration of appropriate, evidence-based mental health support services, as part
  of ensuring comprehensive client-centered HIV, TB/HIV, and MNCH services.
• Provide input into the SBC components of project workplans, reports, and budget, and
  participate in project level processes to ensure integration with other project components.
• Monitor the implementation of SBC activities, ensuring that SBC objectives, targets, and
  deliverables are achieved on time and on budget.
• Design and track indicators that will help to demonstrate that the project SBC interventions
  result in increased demand for products and services or prompt target audiences to adopt
  priority behaviors.
• Liaise with key stakeholders, including MOH, civil society, private sector, and other projects,
  on SBC issues relevant to the project.
• Ensure adequate matrix management, collaboration, and coordination with the Ndola
  technical hub advisor team (Clinical services /SIA/Lab).
• Participate in technical working groups addressing SBC issues linked to the project.

  Pact is an equal opportunity employer and does not discriminate in its selection and
  employment practices on the basis of race, color, religion, sex, national origin, political
  affiliation, marital status, disability, genetic information, age, citizenship status, genetic
  information, matriculation, family responsibilities, personal appearance, credit information,
  tobacco use (except in the workplace), membership in an employee organization, or other
  protected classifications or non-merit factors.

  Basic Requirements

  • Master’s Degree from an accredited university in health promotion, community health,
    project management, public health communications, social sciences, or a relevant field.
  • At least 6 years of experience in a senior leadership role in the health sector, with emphasis
    on leading SBC/ACSM strategies and implementation for HIV, TB/HIV, MNCH, and Mental
    Health
  • Demonstrated competencies in designing and implementing SBC activities and community
    engagement processes for demand generation and uptake of HIV, TB, MNCH, and Mental
    Health services in large-scale, complex, international development assistance programs,
    preferably with PEPFAR-funded programs
  • In-depth understanding and knowledge of Zambia’s SBC/community health structures and
    programming, as well as socio-cultural environment influencing drivers and barriers to
    service uptake and care seeking
  • Experience leading technical teams, achieving deliverables, and working under PEPFAR
    funded contracts preferred
  • Knowledge and experience in the design and implementation of evidence-based behavior
    change interventions

    Preferred Qualifications

    • Experience in qualitative research including formative research and KAP surveys research.
    • Training in HIV/AIDS and psycho-social counselling is an added advantage.
    • Demonstrated ability to manage subgrantees
    • Demonstrated ability to work in complex environments, and work with and between
      different stakeholders
    • Demonstrated skills in problem solving and consensus building.
    • Strong professional written and oral communication skills in English and the ability to
      communicate in local language of the given province