Hardship Level (not applicable for home-based)E (most hardship)
Family Type (not applicable for home-based)
Non Family with Residential Location
Staff Member / Affiliate TypeUNOPS LICA5
Target Start Date2025-08-01
Deadline for ApplicationsJuly 27, 2025
Terms of Reference1. General Background and Purpose and Scope of Assignment:
The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, crowd control, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
2. Monitoring and Progress Controls:
- Assist in the implementation of registration strategies and methodologies for POC.
- Conduct registration interviews when required in accordance with registration standards and guidance.
- Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Draft correspondence and reports relating to registration activities in the Operation, when required
- Provide statistics and draft reports related to registration data, as requested.
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Draft and submit reports and statistics related to registration.
- Support communities in establishing representation and coordination structures.
- Perform other related duties as required.
Reporting dates:
Daily, Weekly and Monthly reports to the Supervisor Final report due 31 December 2025
Final Evaluation: The final evaluation will be carried out by the Supervisor.
3. Qualifications and Experience:
A. Education and work experience:
Required education and work experience
For G5 - 2 years relevant experience with High School Diploma; or 1-year relevant work experience with Bachelor or equivalent or higher
Certificates and/or Licenses: Social Science, Statistics Mathematics, Information Technology Fluency in English and working knowledge of another relevant UN language or local language. Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.
B. Key Competencies
* Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
* Cross-Functional Competencies:
Analytical Thinking
Technological Awareness
Planning and Organizing
* Functional Skills:
DM-Data Management
IT-Computer literacy
MS-Data Collection and Analysis
IT-IT Refugee Systems & Applications
PG-Programme Management (project formulation, programme cycles and reporting standards) TR-Training/Coaching/Facilitation
EX-Experience in international organization (United Nations or similar) PR-Experience in Registration
**Desired Candidate Profile**
• Strong understanding of registration and identity management systems such as proGres, PRIMES, KOBO, RAIS and BIMS, and how these support international protection principles.
• Proficiency in Microsoft Excel and related data tools is essential for managing large datasets and supporting reporting processes.
• Knowledge of protection interview techniques to solicit relevant information from refugees.
• Experience in mass registration exercises or emergency response activities.
• Strong analytical skills to identify data inconsistencies and potential protection risks, along with a high sense of accountability and the ability to work independently.
• Ability to work effectively as part of a team in complex and volatile environments.
• Experience in preparing detailed reports.
**In accordance with our dedication to promoting a diverse, equitable, and inclusive work environment, Female candidates are strongly encouraged to apply**
Standard Job Description
Required Languages English
,Arabic
,
Desired Languages
,
,
Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationN/AThis position doesn't require a functional clearance
RemoteNo