Senior Project Associate (ICT – LMI)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Türkiye hosts one of the largest refugee populations in the world, with over 4 million foreign nationals living in the country, including approximately 2.7 million Syrians under Temporary Protection (SuTPs) and around 225.000 Persons under International Protection (PuIPs). Given the considerable size and diversity of the migrant and refugee population, providing means for their social and economic integration is a very challenging process for both national and local authorities. In response to the challenges, IOM implements projects funded by various donors, aiming to increase formal employment of SuTPs, PuIPs and host community members through incentives, in close cooperation with government institutions. 

The position is integral to supporting IOM’s Türkiye electronic incentives application platforms, which are crucial tools for facilitating these LMI initiatives. The incumbent will be responsible for supporting the daily operation, maintenance, and contributing to the improvement of the IOM’s electronic incentives application platforms. This role involves tasks related to platform setup, technical support, data management, application processing, and reporting, all aimed at helping the platform function effectively in supporting IOM’s LMI programs. The incumbent will also liaise directly with various stakeholders to facilitate the use of the platform and support its alignment with the overall goals of the LMI team.

Under the overall guidance of the Programme Officer and the direct supervision of the National Project Officer, the Senior Project Associate (ICT – LMI) will work closely with the LMI Project Team and the IOM ICT team to support the implementation and day-today functioning of the platform and associated projects.

1. Assist with the day-to-day operation and maintenance of the EDF platform and related ICT tools used for incentives, grants, and beneficiary tracking.
2. Provide end-user support to project and field staff, responding to issues related to system access, data entry, password resets, and system notifications.
3. Monitor user activity and data integrity within the platform and flag inconsistencies or areas requiring technical review.
4. Support coordination between the project teams and IOM ICT teams to escalate system-related issues or enhancements.
5. Assist in testing new platform features and modules; provide feedback to the development team.
6. Help compile user requirements and support the preparation of technical documentation.
7. Deliver user training and refresher sessions on platform functionality for new and existing staff as needed.
8. Perform basic troubleshooting of office ICT systems when needed and liaise with the IT unit in Ankara and Manila Helpdesk for resolution.
9. Support the secure handling of project data in line with IOM data protection standards.
10. Assist in maintaining backups and supporting ICT system inventory management in coordination with RM and ICT teams.
11. Prepare routine activity logs and weekly ICT support reports to supervisor.
12. Provide support in organizing online stakeholder meetings, video conferences, and data reporting exports from the platform.
13. Perform other duties as assigned. Education
    • Bachelor’s degree in Social Science, Computer Engineer, Data Management, Information Systems, or a related field from an accredited academic institution, with a minimum of four years of relevant professional experience; or
    • High school diploma with six years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
      • Proven experience in data management and online platform support.
      • Strong proficiency in Microsoft Word, Excel, PowerPoint, and data visualization tools such as Power BI.
      • At least two years of experience in maintaining and supporting online platforms, preferably in a development or humanitarian context.
      • Basic technical skills, including familiarity with HTML, CSS, and JavaScript.
      • Experience using content management systems (CMS) and database management.
      • Familiarity with IOM’s policies and procedures is an asset.
      • Experience assisting in the development or configuration of software systems, with proficiency in MVC frameworks, MySQL, HTML, CSS, and JavaScript.
      • Demonstrated experience in supporting the implementation and maintenance of databases and information management systems.
      • Experience conducting data quality reviews and supporting data consistency, accuracy, and integrity. Skills
        • Strong analytical and problem-solving skills.
        • Good communication and interpersonal skills.
        • Ability to work both independently and as part of a team.
        • Ability to assist in developing baseline data for project components and indicators, facilitating effective monitoring and evaluation.
        • Ability to provide technical assistance and training to field staff on data collection tools and the use of data management systems. Languages
          • Turkish and English fluent IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
14. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
15. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.