Senior Data Processing and Movement Associate (Coordination)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
Under the general supervision of the Head of Program and the direct supervision of the Operations Coordinator, the Senior Data Processing and Movement Associate (Coordination), is responsible for the following duties and responsibilities. 
 

1.    Oversee the organization and completion of all bookings by Movements’ staff members in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT).  
2.    Oversee the creation of movement data files, by ABN, for all individuals in accordance with Standard Operating Procedures.
3.    Oversee Movements staff members as they compile and analyse descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.    
4.    Oversee Data Processing staff members as they process exit permits and travel documents in close coordination with supervisors and other IOM colleagues; this may include direct communication with beneficiaries in relation to requesting them to submit required documentation in accordance with SOPs.   
5.    Ensure they prepare all travel documentation required for the exit process and submit to relevant authorities for approval, following up on exit permit requests and clearances in a timely manner. Report to management any problems encountered, for example, denials of exit permits, the reasons for such denials and recommend possible solutions. 
6.    Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines, that they are taking all necessary measures to guarantee limited access to physical files, and that they are dispatching travel documents and coordinating exit permits in a timely manner. Verify the travel bag has all necessary documentation to depart the country.    
7.    Oversee pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed and identity and document verification prior to the distribution of travel documentation to departing individuals. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed, including overseeing the coordination of escorts.  
8.    Provide regular feedback on work being accomplished to the Operations Coordinator and keep him/her immediately informed of any issues that arise. 
9.    Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).  
10.    Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Coordinator or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners. 
11.    Perform such other duties as may be assigned.

Education

•     High school diploma with seven (7) years of work experience; or 
•     Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with five (5) years of relevant work experience. 
 

Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience

•     Prior Movement Operations, transportation-related and/or management experience is strongly preferred.
•     Work experience in programs including movement operations component, particularly in resettlement programs.
•     Demonstrated proficiency in IOM-RMM proprietary tools and systems
•     Travel agency experience, knowledge of Amadeus or other airline GDS
•     Experience with supervising a team
 

Skills

•     Thorough knowledge of English language
•     Knowledge of other language(s)
•     Computer/software literate with good knowledge in Microsoft Office.
•     Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
•     Strong interpersonal and communication skills.
•     Attention to detail and ability to organise.
•     Self-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.
•     Skills in travel management - finding value for money travel solutions
•     Trouble-shooting skills
 

Languages

• Proficient knowledge of English is required for this position. 
• Knowledge of French and Arabic is desirable. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.