DEADLINE FOR APPLICATIONS31 July 2025-23:59-GMT+03:00 Turkey Time (Istanbul)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the worldโs largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
ORGANISATIONAL CONTEXT:
Tรผrkiye hosts one of the largest refugee populations in the world, with approximately 2.7 million people. Around 60,000 of the most vulnerable reside in eight camps in the southeast, while the vast majority live in urban and rural areas across the country. Since June 2014, the Temporary Protection regime has enabled Syrian refugees to access essential services such as healthcare and education. Asylum seekers from other countries continue to benefit from International Protection status.
The World Food Programme (WFP) supports over 35,000 of the most vulnerable refugees through monthly e-vouchers and cash transfers to help them meet their food needs. Following the devastating earthquakes of February 2023, WFP provided emergency food assistance to 1.6 million people in southeastern Tรผrkiye. As markets resumed functioning, an additional 600,000 earthquake-affected individuals received cash assistance to meet their basic needs.
As food security conditions stabilized, WFP shifted its focus to revitalizing the local food value chain in earthquake-affected regions. Through strategic investments in small food businesses, WFP aims to restore livelihoods and ensure long-term food security.
Tรผrkiye holds critical strategic importance for WFPโs global operations. The country plays a key role in the procurement and transportation of food commodities, serving as a vital corridor from the Black Sea into Syria. WFP is exploring opportunities to expand its grain reserves and milling capacity in Tรผrkiye, leveraging the countryโs advanced infrastructure.
Where feasible, WFP prioritizes local procurement of food and other goodsโan approach that supports farmers, boosts agricultural incomes, promotes land use, and generates employment.
As part of its strategic plan, WFP is increasingly positioning itself as the leading UN agency in Tรผrkiye for coordinating emergency preparedness efforts. In close collaboration with the Government of Tรผrkiye (GoT), WFP aims to support the development and implementation of emergency preparedness strategies and policies. Given Tรผrkiyeโs geographic location and exposure to natural disastersโincluding earthquakes, floods, and wildfiresโstrengthening national resilience and response capacity remains a top priority.
JOB PURPOSE:
To lead and coordinate the delivery of a full range of specialised, client- focused, and value-for-money services pertaining to the Management Services portfolio.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive).
1. Service Delivery & Management: Coordinate the provision of a range of specialized, high-quality Management Services (e.g., facilities management, travel, asset, light vehicle management), ensuring efficient and timely delivery and a safe, comfortable working environment.
2. Resource Planning & Efficiency: Coordinate and verify resource requirements, monitor utilization, and identify new needs within the designated area of responsibility to enhance operational efficiency and cost-effectiveness.
3. Data Analysis & Reporting: Conduct comprehensive data analysis and prepare high-quality reports to support decision-making, efficient resource management, and contributions to Country Strategic Planning & Resource Planning.
4. Process Improvement & Optimization: Review and adapt existing procedures, systems, and administrative processes to identify areas for continuous improvement and support the implementation of new operating procedures.
5. Query Resolution: Provide timely and accurate resolutions to a range of complex and daily administrative queries to ensure efficient service delivery.
Partnership & Stakeholder Management: Maintain effective working relationships with internal functions, third-party contractors, local authorities, and vendors to ensure comprehensive service provision and support partnerships.
Common Premises Management: Prepare agreements, manage and oversee the operational aspects of common premises shared with UN agencies, ensuring efficient use and adherence to established guidelines.
Technology Adoption & Utilization: Utilize digital tools and technology applications to improve working practices and customer service, and facilitate the adoption of new workplace technologies.
Inter-agency Coordination: Coordinate the preparation of inter-agency initiatives as part of UN Reform to achieve cost savings and enhance service quality.
Staff Supervision & Development: Supervise and coordinate junior staff, acting as a point of referral, and provide training and guidance on Management Services regulations, policies, and systems to ensure objectives are met and understanding is improved.
Emergency Preparedness & Response: Contribute to emergency preparedness and response through resource allocation, analytics, and service provision.
Administrative Actions & Compliance: Plan, monitor, and process administrative actions related to procurement, finance, human resources, and contracts with external vendors, ensuring accurate and timely recording in corporate systems and addressing operational issues.
Other tasks as required.
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
Upholds WFP values, principles, and standards
Respects others and values diversity
Stays focused and calm under pressure
Demonstrates humility and a willingness to learn
Leads by Example with Integrity
Demonstrates and encourages others to uphold the WFP values, principles and standards
Values diversity using respectful and inclusive language, and encourages others to do the same
Stays focused and calm when under pressure and encourages others to do the same
Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop
Delivers results for maximum impact
Delegates appropriately
Adapts readily to change
Drives Results and Delivers on Commitments
Holds self and/or others accountable for the delivery of results
Delivers results against delegated tasks and seeks guidance and support where needed
Responds readily to change adjusting work as needed
Is inclusive and collaborative
Gives timely and constructive feedback
Builds and shares new perspectives
Fosters Inclusive and Collaborative
Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues
Supports development for others by giving timely and constructive feedback
Listens attentively to others to capture, learn, build and share new perspectives
Communicates and fulfils WFPโs vision
Embraces curiosity and new ways of doing things
Analyses and evaluates data
Considers the impact of decisions
Applies Strategic Thinking
Fulfils WFPโs vision and is able to explain how their objectives support the vision
Demonstrates curiosity, and proposes new ways of doing things when relevant
Gathers data and shares knowledge to inform team decision making
Implements decisions and asks questions to understand the impact for wider objectives
Builds partnerships
Collaborates to deliver common objectives
Builds and Maintains Sustainable Partnerships
Builds partnerships by seeking out opportunities to work with others
Collaborates with partners by sharing information and working together to deliver common goals
FUNCTIONAL CAPABILITIES:
Capability Name
Description of the behaviour expected for the proficiency level
Business Support Services & Reporting
Applies strong ability to identify country level requirements and develop customer focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience.
Internal Controls & Risk Management
Utilises understanding of risk management approaches and internal controls to monitor projects and programmes to confirm regulatory compliance, ensure data integrity and ensure client satisfaction.
Resource Management
Monitors trends in staffing and resource usage to anticipate and escalate potential issues to programme leaders and key clients.
Specialised Knowledge in Administrative Services
Applies advanced theoretical understanding of administration best practice, concepts and principles and thorough knowledge of WFP standards, processes and infrastructure to ensure continuous improvement in the provision of efficient and effective administration services, resolving complex issues as they arise.
Customer Focus
Proactively monitors performance and delivers high quality service to meet the needs of customers, requesting customer feedback and taking ownership of customer problems that arise. Pre-empts needs of customers based on experience.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Has demonstrated a strong understanding and knowledge of WFP Management Services regulations, policies, procedures, processes, standards, and system.
- Has experience in coordinating specialised support services pertaining to Management Services portfolio, such as management of facilities, fleet, travel, or similar areas.
- Has experience in overseeing and managing collection of data and preparation of high quality reports pertaining to area of work.
- Has experience in coordinating and supervising the work of others as well as providing guidance and training - Has experience collaborating with teams across different functional areas.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education:
Completion of secondary school education with min. 7 years of work experience. University degree in Business Administration, Supply Chain Management, Hospitality, Finance, Economics, International Business, Political Science, Logistics, or other relevant field with less years of related work experience. A post-secondary certificate in the related functional area is desirable.
Language
General Service (CO, Field): Fluency in both oral and written communication English and Turkish.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.