Protocol Assistant / Senior Driver (Grade G4) Nairobi, Kenya

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Qualifications

1. Background

In the context of the WHO Health Emergencies Preparedness and Response (EPR), at the hub level, the incumbent facilitates airport arrival and departure and in-country driving of VIPs and when required WHO Hub staff and assists all WHO Hub staff and VIPs with protocol services and Visa/Immigration formalities. 

2. Job Description

Objectives of the Programme and the immediate Strategic Objectives

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries coordinate international action to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

Organizational context (Describe the individual role of the incumbent within the team, the guidance and supervision received and training or briefing provided to others)

Within the Hub, the incumbent works under the supervision of the Fleet Management Officer (1st level supervisor) and under the overall guidance of the OSL Officer (2nd level supervisor).

Summary of Assigned Duties (Describe what the incumbent has to do to achieve main objectives)

Within the framework of the delegated authority and under the direct supervision of the Fleet Management Officer, the incumbent is assigned all or part of the following duties:

•  Liaise with fleet assistant with regards to transportation services of VIPs, guests and delegate from and to airports, offices and hotels.
•  Welcome VIPS and other personalities at the airport.
•   Usher eligible guests on arrival or departure at the airport VIP lounge.
•    Assist guests with airport formalities, including Visa upon arrival.
•    Facilitate contact with Embassies for visas.
•    Assist staff members on medical evacuation at the airport.
•    Drive WHO office vehicles for transport of authorized personnel to different destinations.
•    Undertake field trips – Facilitate transport to the field technical officer and other WHO officials to and from specified locations throughout Kenya.
•    Perform minor repairs and arrange for other repairs, ensure functioning and cleanliness of vehicles.
•   Responsible for the day-to-day maintenance of the assigned vehicle, checks oil, water, battery, brakes, tires, etc., ensure regular servicing of the vehicle.
•     Log official trips, daily mileage, gas consumptions, oil changes, greasing, etc.
•      Ensure that WHO’s rules and regulations are taken in case of involvement in accident
•     Advice on vehicle maintenance issues and decisions regarding any unclear field trips to be made.
•    Perform any other related duties as required by the supervisor

  Difficulty, Sensitivity, Nature, and Importance of Work Relations

  With whom (indicate title only) and for what purpose does the job require contacts?

   

  Title of person contacted

  Subject and purpose of

  contact

  Within unit/division

  Fleet assistant, Hub drivers, Team Lead

  Ensure seamless transport and protocol services

  Within Organization at duty station

  Staff at all levels in the Nairobi Hub, other clusters and departments, and administrative, financial, and other services.

  Ensure seamless transport and protocol services

  Within Organization outside duty station

  Fleet assistant Nairobi

  Fleet Unit HQ/BOS/OSS

  Collaboration and coordination

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  Outside the Organization

   

   

  Competencies: Generic

  Describe the core, management and leadership competencies required - See WHO competency model - list in order of priority, commencing with the most important ones.

  *1. Teamwork

  *2. Respecting and promoting individual and cultural differences.

  *3. Communication

    4. Producing results

    5. Accountability

  Functional Knowledge and Skills:-

  Describe the essential knowledge and the skills specific to the position.

  ·        Knowledge of driving rules and regulations of the country.

  ·        Ability to plan, organize, coordinate, and implement inputs from several sources.

  ·        To communicate clearly and concisely, both orally and in writing.

  ·        To conceptualize and carry out tasks with little supervision.

  ·        Very good understanding of airport arrival and departure procedures.

  ·        Excellent interpersonal relationships and establish and maintain rapport with people of different national and cultural backgrounds.

  ·        Ability and readiness to work outside regular working hours.

  Educational Qualifications

  ·        Essential:  Completion of secondary education supplemented by driving training.

  First Aid training including CPR

  Desirable:  A certificate in public relations or related field is an asset.

  Experience

  • Essential:  At least three (3) years working experience in guest relations and airport protocol work preferably in an international organization.

    ·         Desirable: