Project Data and Systems Officer

Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Project Data and Systems Officer reports to the Head of Strategic Project Management Office. Responsibilities1. Enhance and Maintain UNRWA’s Transparency Portal • Ensure the maintenance and development of UNRWA’s Projects Transparency Portal (open.unrwa.org), ensuring it displays up-to-date, accurate, and comprehensive project and financial information. • Support data integrity by identifying and resolving data quality issues in a timely and accurate manner. • Conduct ongoing quality assurance reviews to validate the accuracy and integrity of project and financial data published on the Projects Transparency Portal. 2. Strengthen Project Monitoring and Reporting System • Review, maintain, and enhance the back-end of UNRWA’s project monitoring and reporting systems. • Streamline and automate data pipelines to improve the quality, timeliness, and reliability of internal and external project data reporting. • Develop validation processes and tools to ensure the accuracy and completeness of project and financial datasets. • Build and update web pages using ASP.NET, bootstrap, C#, VB.Net, and MS SQL server database. • Maintain and enhance the system's functionality. • Provide daily support and analyze system requirements. • Conduct bug fixes and quality assurance. • Review code and ensure security testing of new/updated pages. • Develop and update Microsoft SQL Server Reporting Services (SSRS) reports and Power BI Dashboards • Develop and update Microsoft Power BI Dashboards to visualize system’s data. • Supports integration between internal systems and the transparency portal for seamless data publishing. • Implement data automation efforts to ensure that the portal reflects the most current information available. • Analyze portal data analytics and usage patterns to inform continuous improvements. • Implement system enhancements and contribute to future development phases of the portal. 3. Provide Technical Expertise and System Development • Offer technical expertise to improve UNRWA’s project data management, analytics, and reporting tools. • Support the delivery of data visualization solutions and dashboards to enhance transparency and decision-making. • Liaise with DITID and other technical teams to identify and resolve back-end issues and enhance system performance. 4. Quality Assurance and Data Integrity • Review existing data sources, tools, and publishing processes to identify gaps and opportunities for improvement. • Conduct ongoing quality assurance reviews of project and financial data. • Implement automated quality control checks and reporting mechanisms. • Produce regular data integrity assessments and corrective action recommendations. 5. General Maintenance, Programming, and Project Management • Perform routine maintenance and back-end programming to ensure the UNRWA’s systems continuous functionality and security. • Manage assigned projects and tasks, ensuring timely delivery of outputs in accordance with established deadlines and quality standards. CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. 1. Technical Skills • Excellent written and verbal communication skills in English; knowledge of Arabic is an asset. • Proficient in Microsoft Office applications (Word, PowerPoint, Excel). • Knowledge of programming languages (e.g., asp.net, c#, vb.net, SQL, JavaScript, and bootstrap) and experience with Microsoft Azure. • Experience with machine learning algorithms (through work or academic projects) is an asset. • Ability to deliver high-quality outputs under tight deadlines and manage multiple tasks efficiently. • Capacity to work both independently and collaboratively within a multicultural team environment. • Familiarity with Palestine refugee issues. 2. Competencies • Technological Awareness – Keeps abreast of emerging technologies and applies them effectively to improve data systems, reporting tools, and transparency platforms. • Analytical and Problem-Solving Skills – Identifies data quality issues, analyzes complex datasets, and develops innovative solutions to enhance system functionality and reporting accuracy. • Planning and Organization – Effectively prioritizes tasks, manages multiple projects simultaneously, and ensures timely delivery of high-quality outputs. • Communication and Teamwork – Works collaboratively with multidisciplinary teams across departments and conveys technical information clearly to both technical and non-technical audiences. • Results-Driven – Demonstrates persistence and focus in achieving objectives, with a commitment to transparency, accountability, and continuous improvement. EducationAn advanced university degree (Master's or equivalent) from an accredited educational institution in Computer Science, Data Science, Management Information Systems, or other related field or a Bachelor degree, from an accredited educational institution in Computer Science, Data Science, Management Information Systems, in addition to two additional years of relevant work experience in lieu of the advanced degree. Job - Specific QualificationNot available. Work ExperienceA minimum of six years of relevant work experience in data analytics in the United Nations, or international non-governmental organizations (INGOs) is required. Proven expertise in managing large datasets and ensuring quality assurance is required. Experience in web applications development using ASP.net, VB.net, C# and MS SQL server is required. Experience with Power BI data visualization tools is required. Experience in SQL Reporting Services is required Very good command of written and spoken English and Arabic is required. Are you currently residing in Duty station. Please specify your current location. It is required. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. An advanced university degree (Master's or equivalent) from an accredited educational institution in Computer Science, Data Science, Management Information Systems, or other related field or a Bachelor degree, from an accredited educational institution in Computer Science, Data Science, Management Information Systems, in addition to two additional years of relevant work experience in lieu of the advanced degree is required. Languages- Very good command of written and spoken English. - Command of written and spoken Arabic is an asset Assessment- Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeType of Contract: Limited Duration Contract (LDC), Band G. The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC. Duration of Contract: 11 months starting 1 September 2025 - with the possibility of further extension, subject to funds availability, satisfactory performance and continuing need. Grade & Salary: LDC- Band G monthly basic salary ranges from JD 1,538.40 to JD 3,3316.60 can be determined based on qualifications and experience. Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable). This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 16 to 20 or LDC Bands G to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under \"Category\" RLG, scroll down to see all categories, then select their local grade. Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English. Submissions in Arabic will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org United Nations ConsiderationsStaff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.