Project Associate (AVRR Case Management)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context   IOM is working with the Presidency of Migration Management (PMM) to strengthen services under offered to beneficiaries of Assisted Voluntary Return & Reintegration (AVRR) under the Assisted Voluntary & Return Program.

IOM therefore aims to support in the communication and referrals of AVRR beneficiaries throughout Türkiye, as well as strengthening referral and coordination protocols between all relevant stakeholders and enhancing monitoring and evaluation of assistance provided. Such assistance will cover all IOM eligible AVRR beneficiaries regardless of their nationality and/or status, and as such is envisaged to include both ‘crisis-affected’ and ‘non-crisis affected’ beneficiaries. Under the overall supervision of the National Project Officer and the direct supervision of the  Senior Project Associate, the incumbent will be responsible for providing support to the AVRR activities of the mission.

1. Support implementation and monitoring of day-to-day activities and administrative and financial processes of the project(s) under direct coordination of the supervisor that will focus on providing assistance to migrants benefitting from IOM assisted voluntary return programs, inclusive but not limited to: outreach, use of MiMOSA and other tools for case registration and tracking, counselling and services delivery. 
2. Support in the implementation of IOM projects in the Migrant Protection unit, which can include, but is not limited to, tasks ranging from assistance in organizing workshops, meeting and conferences, and liaison with national counterparts.
3. Report regularly on referrals of potential and actual AVRR beneficiaries well as the assistance provided, including through the case management process and using necessary forms and documentation in accordance with AVRR SoP and IOM standards for assisting AVRR beneficiaries.
4. Retrieve, compile, summarize, analyse, and present information/data on specific project topics.
5. Provide regular feedback on the challenges and progress recorded in realization of activities, on an as-needed basis, on additional needs/gaps in referral protocols and assistance measures for AVRR beneficiaries. Support the project team in conceptualization and development of new ideas and relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
6. Liaise with relevant partners including PMM, NGOs, etc. to ensure effective partnerships, resource sharing and flow of information (with full respect for the principle of confidentiality), and effective assistance measures in full accordance with national and international standards
7. Participate in relevant trainings/workshops to learn from and contribute to strengthening capacity of relevant partners in identification, referral and assistance of AVRR beneficiaries.
8. Support the evaluation of the effectiveness of assistance provided to AVRR beneficiaries in Türkiye.
9. Contribute to the development of relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
10. Ensure effective operational coordination and collaboration with different IOM departments and functions such as Procurement, Finance and Movement Operations etc. for the successful AVRR cases implementation. 
11. Perform other duties as may be assigned. Education
    • School diploma with five years of relevant experience; or,
    • Bachelor’s degree in a relevant field from an accredited academic institution, with three years of relevant professional experience;
    • Completion of the learning programmes or specific training relevant to functions of the position is an asset.Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience
      • Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
      • Willingness and ability to travel.
      • Experience working in case management environment.
      • Experience in liaising with governmental authorities, other national / international institutions.
      • Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
      • Experience in community-based protection and assistance services;Skills
        • Proven analytical, interpersonal and organizational skills.
        • Excellent level of computer literacy.
        • Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
        • Knowledge and understanding of social work theory and evidence-based practices;
        • Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being. 
        • Knowledge of the national protection systems, including roles of different actors, and processes for protection, Knowledge and understanding of human rights and rights protection; 
        • Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities. 
        • Ability to provide trauma-informed and age, gender, and diversity appropriate care.

          Ability to work with and maintain strict confidentiality, when necessaryLanguages

          For this position, fluency in Turkish and English is required (oral and written). Working knowledge of Arabic, Spanish, and French is advantageous.

          IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
          • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
          • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
          • Courage: Demonstrates willingness to take a stand on issues of importance.
          • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators (Level 1)
            • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
            • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
            • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
            • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
            • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes
              1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
              2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
              3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
              4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
              5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
              6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
              7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies