Job Overview: The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Preferred Communities (PC) Intensive Case Management (ICM) Program, funded by the Office of Refugee Resettlement (ORR) offers tailored case management to the most vulnerable refugees. This position will be expected to travel up to 50% of the time to any IRC resettlement site to provide a range of strengths-based, client-centered case management services The Program Officer for Roving Direct Services supports the quality of services including training, monitoring and reporting related to the Roving Direct Services team. The RDS Program Officer reports to the Senior Program Officer for Roving Direct Services in the Resettlement, Asylum and Integration Department in the US.
Major Responsibilities:
Support the overall management and implementation of the HQ Preferred Communities Roving Direct Services team to support all local IRC sites. Conduct a needs assessment before arriving at each site to determine the officeโs needs, a plan of action, and resources needed. Provide on-the-ground and/or virtual Intensive Case Management, Supplemental Case Management and/or ORR Initial Resettlement Services programming to clients in partnership with local site staff for extended periods of time. Services may include assisting local office staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized, SMART self-sufficiency plans, evaluating client progress through regular interim assessments, and assisting clients in navigating healthcare and social service systems. This role may be asked to temporarily mentor, supervise and support local staff when needed. Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases. Ensure local staff receive tailored support for complex cases as well as provide crisis intervention as necessary. Manage and supervise interns as appropriate and necessary. Complete post- RDS reporting to maintain high data records for the overall quality assurance of the program. Develop data record tracking tools to better analyze the outcomes and impacts of Roving Direct Services on local sites. Assist in developing and delivering training materials to new or seasoned staff on PC program guidelines and other training courses that support increased understanding of program policies and procedures. Support local offices in preparation for internal and donor monitoring through supportive activities such as home visits, case file reviews, developing quality assurance tools and ensuring staff is well versed in PC program guidelines and policies. Other responsibilities as assigned including the provision of direct services to clients when needed.Job Requirements:
Education:
Bachelorโs degree or equivalent work experience.Work experience:
Demonstrated Skills and Competencies:
Demonstrated in-depth knowledge of US Refugee Resettlement ProgramsPreferred experience & skills:
Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications. Strong organizational and time-management skills; proven ability to prioritize and deliver on time. Strong analytic problem-solving skills. Ability to work both independently and in a dynamic, cross-functional global team structure. Highly proficient in Microsoft Office suite. Demonstrated ability to work effectively with stakeholders at all levels Ability to manage others and work through change in a proactive and positive manner.Working Environment***:***
A combination of standard office environment, remote work, and โfieldโ time within the servicedelivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.
Compensation: (Pay Range: $65k - $85k) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.