UNICEF works in over 190 countries and territories to save childrenโs lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job โ it is a calling.
UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child,
At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2025 to the end of 2028 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.
We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocรณ, Cauca, Nariรฑo, Vichada, Guainia, La Guajira, Arauca and Norte de Santander.
For more information visit the following link:
https://www.youtube.com/watch?v=Bc3OopCmEpM
How can you make a difference?
Under the direct supervision of the Fundraising Officer (Individuals), the post is responsible for the development and effective implementation of the telemarketing channel in Colombia, carrying out the monitoring of all national channel campaigns such as, 2 steps conversion, conversion of digital leads, cold telemarketing, optimization campaigns (Upgrade, reactivation, first big ask) managing the current agencies, implementing also CPTP campaigns. The implementation of these campaigns focuses on the performance of each of the agencies and their teams, training, monitoring, feedback, motivation plans and incentives to ensure compliance with KPIs, new pledge donors, average donation, payment rate, attrition rate, cost per acquisition CPA and ROI.
Key functions, accountabilities and related duties/tasks 1. Achieve the total number of donors acquiring trough Telemarketing 2. Support and participate in the planning, coordination and execution of telemarketing activities at the national level. 3. Monitoring and evaluation of telemarketing implementation; Prepare evaluation reports and analyze the results achieved in relation to the intended objective. Propose improvements and changes based on the cost-benefit ratio. 4. Provide training, guidance and supervision to the telemarketing teams: team leaders, telemarketers/agents and administrative support. Supervise the hiring of telemarketing team and regular donor management (savings process). 5. Define the KPIs for each of the new agencies / providers, in terms of number of new donors pledge, donation averages, fulfillment rate, and attrition rate. 6. Ensure the good use of the brand, the truthfulness and the quality of the management carried out by each of the agencies. 7. Monitor and feedback teams according to management, through direct visits to teams and management of the Mystery Shopper service company. 8. Develop a monitoring plan for each of the agencies, in order to quickly activate action plans that allow decision-making. 9. Support the development of new telemarketing campaigns in order to maximization value campaigns, cold telemarketing campaigns, integrated campaigns (Digital + Telemarketing) and Corporate Path way to pledge campaigns in the country. 10. Develop and implement motivation and incentive plans. 11. Monitor the correct implementation of the budget allocated for the telemarketing channel corresponding to Investment Funds. ย FIND THE COMPLETE JOB DESCRIPTION HERE: ย ย JD - Private Sector Fundraising Assistant GS5.pdf ย To qualify as an advocate for every child you will haveโฆ ย
Completion of Secondary education, preferably supplemented by technical or university courses related to the area: sales, marketing or any other discipline related to the work of the organization. A minimum of five (5) years of work experience in sales, supervising sales teams and supplier management or any relevant function. Experience in telemarketing campaigns acquisition is an asset. For this position, a bachelorโs degree from a recognized academic institution in a relevant field may replace three years of related work experience. A masterโs degree may replace additional two years. Good level of English is an asset. Excellent communication and writing skills in Spanish is required. For every Child, you demonstrate...UNICEFโs Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:ย UNICEF Values
The UNICEF competencies required for this post areโฆ
Familiarize yourself withย our competency frameworkย and its different levels.
UNICEF is here to serve the worldโs most disadvantaged children and our global workforce must reflect the diversity of those children.ย The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer aย wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, andย reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
At UNICEF Colombia, we value diversity and inclusion in our team. As part of the selection process, we would like to ensure that all candidates have equal opportunities. Please take a moment to let us know if you have a disability and what supports you require for your participation. This allows us to know what reasonable accommodations you require to ensure that you are able to participate fully and equally.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEFโs active commitment to diversity and inclusion is critical to deliver the best results for children.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicantsโ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be foundย here.