Job Summary
The People & Culture Manager oversees country office P&C operations, ensuring full compliance with local laws and FHI 360 policies. This role manages recruitment, employee relations, performance management, learning and development, payroll, and benefits administration. The P&C Manager is the primary HR advisor to the country leadership team and ensures alignment of people practices with organizational priorities.
Accountabilities
- Ensure that the country complies with employment standards, HR policies and FHI 360 policies and procedures.
- Oversee all country-level P&C functions and processes from onboarding to transfer, promotion and separations.
- Support the development of personnel policies by working closely with regional and headquarters P&C team and managing and implementing personnel policies and procedures.
- Manage employee relations, including investigations and resolution
- Oversee the recruitment, selection and onboarding of all employees.
- Maintain and prepare all personnel files, ensuring that all information on each employee is current, accurate and filed. This includes maintenance of employee documentation using our HRIS systems.
- Prepare and distribute internal and external job postings and liaise with candidates and management at various stages of the recruitment process.
- Initiate and track reference checks, ensure other background checks are completed.
- Update information on all staff members and manage the various types of employment contracts.
- Coordinate the benefits administration and staff compensation for the Rwanda office.
- Provide advice and counsel to staff on personal and professional matters, including providing guidance and direction to the management team and employees on human resources related topics.
- Develop, manage and implement personnel policies
- Work with staff and management to facilitate staff development and training opportunities. Communicate and ensure compliance and consistency with office practices and policies and compliance with all employment related laws.
- Provides support to the Chief of Party/Country Representative and project managers to ensure that staff teams issues are effectively managed and motivated.
- Provides advice and consultation to Management on HR matters.
- Ensures recruitment and sourcing systems are implemented that meet the demands of the Burundi office current and future skill needs.
- Working closely with Compensation team and P&C Partner, provides oversight on the country compensation structure and payroll management including assisting in the education and interpretation of programs for managers and staff.
- Working closely with Project Leads and country leadership, supports the annual salary adjustment process, promotion and equity reviews for the office.
- Supports the development of P&C team goals for the Burundi office.
- Manages all areas of HR generalist administration, policy interpretation, hiring/terminations support, timekeeping, performance management, benefits administration, compensation and payroll administration.
- Conduct exit interviews, review turnover data and make recommendations for improvement. Facilitates the development of action plans and monitors progress in response to employee engagement surveys.
- Enhance organization learning and development by facilitating HR related training programs and group discussions on various topics for staff and management.
- Establishes partnerships to deliver value added service to management and employees that reflect the business goals/objectives of the organization.
- Establishes and maintains equity, transparency and consistency in the interpretation, determination, implementation, and administration of HR policies, procedures, and guidelines on all HR related matters applicable to the staff.
- Stay abreast of changes in country labor laws and regulations.
- Supervise the administrative and support staff when necessary
- Performs other duties as may be assigned.
- Performs any other related duties or responsibilities that may be assigned.
Knowledge and Skills
- Must have a current working knowledge of all relevant employment laws.
- Extensive knowledge and experience in employment law, compensation, benefits administration, organizational planning and development, employee relations, safety, training and development and office administration
- Must have good computer skills in Microsoft Office applications.
- Must be accurate and efficient, highly energetic, comfortable completing multi-faceted projects along with day-to-day operations.
- Strong oral and written communication skills. Superior interpersonal and leadership skills, including patience and the ability to work well with staff at all levels.
- Evidence of practicing a high level of confidentiality and excellent organizational skills.
- Proven ability to successfully participate in senior management teams that provide leadership and strategic direction
- Excellent analytical skills, good reasoning skills and sound judgment
- Proven proactive skills in identifying cost reduction, cost avoidance and efficiency opportunities.
- Ability to develop effective work plans and priorities to achieve business objectives.
- Ability to manage tight deadlines and deliver high volumes of work with minimal or no supervision.
- Superior public relations and diplomacy skills and experience.
- Excellent critical thinking and problem-solving skills to plan, organize and manage resources to successfully complete projects.
- Experience motivating, influencing and collaborating with others.
- Ability to speak the local language and demonstrate sensitivity.
Applied Knowledge & Skills
- Good interpersonal and communication skills and capacity to work with various people.
- Ability to intervene with all levels of staff, representatives of donors and collaborating agencies, individuals from diverse cultures, and the public with diplomacy and firmness.
- Strategic thinking, good organizational and planning skills, ability to prioritize tasks and work quickly and accurately to meet deadlines.
- Pro-active approach and flexible attitude to work.
- Self-motivated and ability to organize work independently.
- Detailed knowledge and understanding of the wider external P&C environment.
- Comprehensive knowledge of theories, concepts, and practices with project management, process development and execution.
- Strong public relations and diplomacy skills and experience. Experienced at motivating, influencing, and collaborating with others.
- Initiative and discretion in managing confidential matters, materials and sensitive issues.
- Working knowledge of in-country employment regulations, e.g., Burundi labor/employee relations statutes and capacity to apply them to FHI 360 Burundi.
- Strong knowledge in salary structure and development, benefits and compensation, and job evaluation systems.
- Excellent critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects.
- Experience in supervision of staff and ability to detect needs for employeeโs improvement
- Ability to manage competing priorities in a fast-paced environment.
- Ability to communicate effectively in both French and English.
- Ability to speak the countryโs language and demonstrate sensitivity.
Problem Solving & Impact
- Resolves complex, high-impact P&C issues.
- Shapes P&C strategy for the country office.
Supervision Given/Received
- Could report to local Senior P&C Manager or regional level People & Culture Partner (depending on size and complexity of country office portfolio).
- Supervises country office P&C team members.
Education & Experience
- Bachelorโs degree required; Masterโs or HR certification preferred.
- 7โ9 years of experience providing full range of HR generalist support in a medium to large organization.
- Demonstrated experience with technology, research and building relationships among several organizational teams to resolve problems and initiate improvements.
- At least 5 years of experience in a supervisory role required.
- Experience with an international organization preferred.
- Prior work experience in a non-governmental organization (NGO) preferred.
- Have a solid knowledge of the Labor Legislation of Burundi.
Travel Requirements
- Up to 15% travel domestically.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicantsโ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicantโs tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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- Up to 15% travel domestically.