Job Overview: The Operations Manager (OM) is responsible for the direct or indirect oversight and coordination of all operational functions in an office, resulting in a well-functioning, compliant operational environment. The Operations Manager serves as the primary liaison for HQ functional leads such as Global Supply Chain (GSC), Safety & Security Director, Regional IT Director (RITD), Business Operations, and more. The Operations Manager supervises operations staff and is responsible for at least one large or multiple work sites.
Major Responsibilities:
Safety & Security (S&S)
Serve as the officeโs primary focal point for day-to-day S&S matters. Maintain all office S&S documentation and ensure implementation of the Security Management Plan (SMP) and other S&S policies and protocols. Organize all-staff S&S meetings and training sessions, including at least one emergency evacuation exercise per year and other appropriate training courses informed by Security Risk Assessment findings. Cascade HQ and/or office security warnings and advisories to staff, interns, and volunteers as needed. Build and maintain strong relationships with other S&S actors or stakeholders, including but not limited to community partners, local authorities, security and rescue services, and property owners.Supply Chain (SC)
Provide oversight on all responsibilities related to global supply chain, including procurement, asset and inventory management, in-kind donations tracking and reporting, vehicle fleet management and transportation, and warehousing in accordance with established organizational and donor requirements. Support Supply Chain Coordinator with vendor onboarding and management In collaboration with the Deputy Director of Finance, ensure inventories reconcile with financial reports. Support program teams in meeting their match goals. Monitor and maintain procurement data for internal use and for external partners and vendors. Ensure compliance with Anti-Terrorism Convention (ATC) check policies. Establish inventory control for office supplies, stationery and other admin consumables and distribute items upon request, following a formal requisition; assess and continuously monitor the consumption of office supplies as their being requested by staff. Support broader organizational efforts to advance supply chain practices and capacity, including serving on procurement committees and participating in other fora.Facilities and Fleet Management
Manage office and equipment leases, coordinate repairs and improvements with property managers, and lead the procurement of office equipment. Coordinate workspace allocation and support related employee lifecycle needs such as building access. Manage use of facilities within the office and building facilities for meetings, events, and other purposes. Oversee on- and off-site storage needs, including an off-site warehouse Liaise with building management for maintenance and upgrade requests. Ensure policy compliance for the fleet of IRC-owned vehicles and oversee their maintenance and usage. Oversee front desk reception: manage schedule, volunteers and staff; ensure compliance with all safety protocol; and promote a welcoming client service experience.Information Technology (IT)
Oversee IT and communications infrastructure, hardware, and software. Educate staff about IT support resources, including appropriate channels for incident reporting. Work with regional and HQ IT teams to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers. Escalate unresolved incidents or larger-scale IT projects (such as office moves or expansion) as needed. Ensure compliance with IT protocols, policies, and procedures including information security, IT procurement and asset management, acceptable use of IT resources, and software procurement. Support smooth functioning of communications and IT equipment and services.Operations Leadership & Financial Management
Collaborate with program, development, finance, and P&C leads to ensure a good working relationship with all internal teams in the design, and implementation of existing and new programs or projects. Contribute toward the development and submission of program and operating budgets ensuring operational needs and requirements are included.Team Management and Office Leadership
Job Requirements:
Education:
An undergraduate degree in business, non-profit management, or a related field preferredWork Experience:
At least 5 years of related experience, preferably with refugee or immigration services or in a non-profit or social service environment. At least 2 years of experience supervising and managing staff. Experience working in a cross-functional, matrixed organization is strongly preferred.Demonstrated Skills & Competencies:
Demonstrated ability to promote an organizational culture that reflects IRCโs core values of service, accountability, integrity, and equality. Strong relationship building, diplomacy and networking skills; ability to effectively build internal and external relationships. Demonstrated ability to work with deadlines and lead multiple priorities and complex logistics in a fast-paced environment. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time and priorities effectively. Attention to detail and accuracy in work product. Fluent in English, both spoken and written. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. Knowledge of state and federal donor compliance regulations is a strong plus. Able to lift 50 lbs. safely. Valid driverโs license and access to a reliable, insured personal vehicle.Work Environment:
This in-person position moves between a standard office environment and a warehouse environment. Occasional weekend and/or evening work is required. This role entails periodic travel in and around the Denver metro area to attend meetings, carry out the responsibilities outlined above, and represent the IRC with donors, partners, and vendors.Compensation: (Pay Range: $68,000-$77,343) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.