The Position:
The ICT Analyst is responsible for overseeing the implementation of ICT policies and standards established by the HQ; provision of ICT and administrative support services to the UNFPA Country Office; and provision of daily technical support to users of information management tools and technology infrastructure, including emerging AIpowered solutions adopted by the organization. You will report to the International Operations Manager (IOM).
How you can make a difference:
UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. ย UNFPAโs strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to โbuild forward betterโ, while addressing the negative impacts of the Covid-19 pandemic on womenโs and girlsโ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.
In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.
UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.
Job Purpose:
Under the overall supervision of the International Operations Manager (IOM), the ICT Analyst is responsible for effective management of UNFPA programme activities through ensuring the smooth running of ICT services, managing data, information and workflow. The ICT Analyst is required to ensure compliance with UNFPA ICT policies and procedures and to act as the focal point for all ICT-related matters. You will provide leadership in the execution of ICT services in the Country Office, and sub-offices and will develop and implement ICT management systems and strategies, supervising the provision of daily technical support to users of information management tools and technology infrastructure.ย
You would be responsible for:ย
1. Overseeing implementation of ICT management systems and strategies, focusing on achievement of the following results:ย
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.ย Provide support to the use of Quantum (UNFPAโs implementation of Enterpriseย Resource Planning) functionality for improved business results and improved client services.ย Advise on the CO administrative business processes mapping and implementation of the internal standard operating procedures.ย Preparation of a results-oriented work plan.ย2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:ย
Oversees performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.ย Manages installation of commercial and in-house developed software and related upgrades.ย Ensures the upgrading of endpoint protection platforms (EPP), antimalware solutions,\" and specify experience with any centrally managed security suites.ย Ensures monitoring of file server traffic, usage and performance on a frequent and regular basis.ย Managing the setup and rollout of organization-approved AI software or AI-powered features in our existing tools, and helping with their updates.ย Supervises provision of support to users in modern cloud-based backup and disaster recovery (DRP) strategies and solutions, as well as in virus detection, removal and prevention.ย Manages outsourcing, undertakes preliminary negotiations on IT-related contracts, monitors vendor performance, recommends necessary action to management on satisfactory completion of work and deliverables.ย3. Ensures ICT security in the office:ย
Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards.ย Normal users do not have administrative rights to their PCs and portable computers.ย Unauthorized software is not loaded onto computers.ย4. Oversees support networks administration, focusing on the following:ย
Troubleshooting and monitoring of network problems. โ ย Responding to user needs and questions regarding network access.ย Backup and restoration procedures for local drives.ย Organizes off-site storage of backups.ย5. Supervises provision of administrative support, focusing on the following:ย
Oversees development and maintenance of up-to-date inventory of software and hardware.ย Ensures establishment and maintenance of Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; ensures orientation and coaching provided to staff on these databases/systems.ย Oversees development and maintenance of a library of ICT related reference materials.ย Manages the inventory and stock of supplies and spare parts.ย Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Manages provision of ICT support to key events.ย6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on the following:ย
Develop and oversee provision of appropriate training for the CO staff on ICT issues.ย Participate in knowledge networks (Google Drive/Sites) and communities of practice.ย Participate in interagency working groups to ensure UNFPAโs issues and concerns are represented.ยWork Relations
Internal contacts include the Representative/Deputy Representative/ Assistant Representative, collaboration with the Operations Manager/Specialist, and interaction with staff at all levels within the CO to ensure effective service provision.ย
Externally, the ICT Analyst works in close collaboration with external IT service providers to ensure the effectiveness of UNFPAโs IT infrastructure. The ICT Analyst represents UNFPA in interagency working groups on ICT matters and in other external fora ensuring UNFPAโs issues and concerns are represented.ย
Qualifications and Experience:ย
Education:ย ย
A Master's degree in Information Technology, Computer Science or related field is required.ย
Related professional certifications are also desirable.ย
Knowledge and Experience:
Not less than two years of progressive Experience in at least one activity of ICT, preferably in network infrastructure or cloud-based application administration, is essential.ย Thorough knowledge of overall design and operating principles of ICT networks and of connectivity concepts is an asset. ย ย Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems is desirable. ย Relevant certifications in hardware and software management and application, including Zoom, Microsoft OS and Google Workspace tools is essential.ย Good knowledge of PC/LAN operating systems, Windows 11 and modern deployment/management tools, corporate ICT security and viral protection systems, ERP;ย Ability to manage software licensing, management and deployment tools is required.ย Ability to perform a variety of standard, specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported.ย Experience with managing modern network security, VPNs, firewalls, and segmentation) and troubleshooting connectivity to cloud services is essential.ย Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.ย Ability to work with scripting or automation skills (e.g., PowerShell, Google apps, script) for ICT management as needed.ย Ability to make recommendations for business processes re-engineering, elaboration and implementation of new systems.ยLanguages:ย
Solid command of spoken and written English and Somali language.
Required Competencies:ย
Values:
Exemplifying integrity,ย Demonstrating commitment to UNFPA and the UN system,ย Embracing cultural diversity,ย Embracing changeCore Competencies:ย
Achieving results, Being accountable, Developing and applying professional expertise/business acumen, Thinking analytically and strategically, Working in teams/managing ourselves and our relationships,ยFunctional Competencies:
Logistical Support,ย Managing data,ย Managing documents, correspondence & reports,ย Managing information and workflow, Planning, organizing and multi-tasking, Providing conceptual innovation to support programme effectiveness, Generating, managing and promoting the use of knowledge and information;UNFPA Work Environment
UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply.ย
UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce. UNFPA provides a work environment that reflects the values of gender equality, teamwork, embracing diversity in all its forms, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply.ย
UNFPA promotes equal opportunities for all, including persons with disabilities
UNFPA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNFPA, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to UNFPAs policies and procedures and the standards of conduct expected of UNFPA personnel and will therefore undergo rigorous reference and background checks. Background checks will include verifying academic qualifications and employment history. Candidates' names will also be checked in the UN's central database for sexual exploitation and abuse offenders. Selected candidates may need to provide more information for the background check.
Note:ย UNFPA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNFPA at the same grade level and with similar job description, experience, and educational requirements.
Applications that do not meet the above requirements will be disregarded.ย
Only shortlisted candidates will be contacted.
Compensation and Benefits:
This position offers an attractive remuneration package commensurate with the level of the post. ย The package includes a competitive net salary plus annual leave, health insurance, and other benefits as applicable
Disclaimer:
Selection and appointment may be subject to background and reference checks, medical clearance, and other administrative requirements.ย
UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.ย