We improve lives
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
We are looking for a knowledgeable, reliable, and dynamic Information Technology consultant, to provide and maintain an efficient IT environment at the Country Office (Representation) in Trinidad and Tobago.
You will work in the Service Delivery team part of TTD department. This team is committed to enable the mission of the Bank to improve lives by delivering value to the business through technologic solutions in the Headquarters and the Representations, including infrastructure and services.
What you’ll do
- Provide end-user support to the IDB Group personnel located at the Representation in Trinidad and Tobago, to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
- Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
- Collaborate on the implementation of new initiatives working as a link with other IT areas.
- Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.
What you'll need
• Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
• Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the PMI standard is a plus.
- Additional education/experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
• Languages: Proficiency in English. Knowledge of Spanish is a plus.
Requirements
- Citizenship: You are either a citizen of the Republic of Trinidad and Tobago or a citizen of one of our 48-member countries eligible to obtain a valid residency or legal permit to work in Trinidad and Tobago without the need for sponsorship by the IDB.
- Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
National consultant Full-Time, 12 months (up to 36 months, based on performance and business needs), on site.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:
- A competitive compensation package.
- Leaves and vacations: 2 days per month of contract + gender-neutral parental leave.
- Additional education/experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
- Health Insurance: The IDB Group provides a monthly allowance for the purchase of health insurance
Our culture
At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.