IT Assistant

Description

Vacancy Announcement

Job title

IT Assistant

Work Location

Kono/(Koidu Government Hospital & MCOE) ,Freetown

Department

Operations

Reports to

IT Manager

Line Management

None

Requisition Number

Duration of Contract

Twelve (12) Months with possibility of extension

Application Status

Internal & External Advert

Organization Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview

Partners in Health Sierra Leone (PIH-SL) seeks a dynamic, professional IT Assistant who will support the day-to-day IT activities at the KGH and Maternal Center of excellence (MCOE). He will provides first-level technical support, maintains IT infrastructure, and assists in IT projects. The role requires close collaboration with the IT Officer, IT manager especially in covering various site locations as needed.

Essential Duties and Responsibilities:

Technical Support:

• Provide first-level technical support, resolving hardware/software issues.
• Assist with computer, printer, and peripheral device setup.
• Respond to user inquiries via phone, email, or in-person. (add helpdesk related support)

  System Maintenance & Compliance:

  • Perform routine system maintenance, software updates, and hardware checks.
  • Ensure IT systems comply with organizational security policies.
  • Monitor IT systems, escalating critical issues as necessary.

    User Training & Documentation:

    • Provide basic training on IT tools and security best practices.

    • Assist in developing user guides and IT documentation.

    Inventory & Asset Management:

    • Maintain IT equipment and software inventory.
    • Assist with procurement and asset tracking.
    • Laptop deployment and maintaining standardization

      IT Projects Support:

      • Assist with network upgrades, system migrations, and new software deployments.

        Document IT workflows and procedures.

        Prevention of Sexual Exploitation, Abuse and Harassment

        Partners In Health Sierra Leone is dedicated to preventing unwanted behavior in the workplace, including sexual harassment, exploitation, abuse, financial misconduct, and ensuring the welfare of those we serve. We expect all staff, consultants, contractors, vendors, and volunteers to uphold these values as outlined in our code of conduct.

        The successful candidate will receive appropriate training and must adhere to the organization’s safeguarding policies. Employment offers are contingent upon satisfactory references and screening checks, which may include criminal records and terrorism finance checks.

        As a participant in the Inter Agency Misconduct Disclosure Scheme, we request information from previous employers about any instances of sexual exploitation, abuse, or harassment. Additionally, Partners In Health Sierra Leone will share records of such misconduct with other agencies upon staff departure, ensuring transparency and accountability. By applying, candidates acknowledge and agree to these recruitment procedures

        Education and Work Experience Requirements

        • Associate degree or equivalent experience in IT.
        • Basic knowledge of computer hardware, software, and networks.
        • Strong problem-solving and communication skills.
        • Ability to work independently and collaboratively.
        • Willingness to learn and adapt to new technologies.

          Preferred Skills:

          • Experience with Microsoft Office Suite, Windows OS, and basic networking.
          • Taking on tasks as directed

            Ability to lift/support heavy weights

            Social Justice

            We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.

            Method of application

            Interested candidates are required to apply through our website: www.pih.org/employment. [email protected] In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on Wednesday, September 4th 2025.