Investigations Associate (internally only)

Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Investigations Associate reports to the Senior Field Investigator in LFO and JFO, or to the Investigations Officer (Intake)- Central Intake Unit (CIU) in DIOS-HQA. ResponsibilitiesProvides technical support to investigators through gathering background documentation and carrying out basic legal research, providing preliminary recommendations, contributing to discussions concerning field investigation procedures, applicable policies and specific case developments. Prepares and processes standard investigation-related documentations, including notifications to managers, terms of reference for preliminary assessments and investigations, and official correspondence addressed to witnesses and subjects in relation to their participation in the investigation. Acts as secretary of the Field Office or Department of Internal Oversight Services (DIOS) Intake Committee including preparing its agenda, drafting minutes of meetings and related documentations; follows up, in coordination with the Senior Field Investigator or DIOS Investigations Officer (Intake), on the implementation of its recommendations. As coordinated with the supervisor, liaises on behalf of the Investigations Unit with the Field Human Resources Office, the Field Legal Office, the DIOS or Field Offices and other relevant divisions as appropriate, to verify information and collect documentations relevant to investigation processes and the personnel involved; provides periodical status updates and reports, as appropriate. Makes appropriate recording, organizing and following up the received complaints and misconduct allegations; arranges interviews and communicates with investigators, complainants, witnesses and subjects of investigations. Creates, organizes and maintains a database for the Unit documentations; updates and keeps track of cases to be opened, processed or closed; searches and provides statistical and the other required information; provides input and assists in finalizing investigation reports to the required content and quality standard. Follows up with Finance, Human Resources and Administrative Services, as required, on financial, HR, Administrative and support services, including logistics for meetings, travel management, financial codes and other relevant matters. Prepares draft of correspondence and maintains all working folders/files, including strictly confidential case files; works closely with the Field Legal Office staff to coordinate referencing and background searches. Implements technical guidance received from DIOS in relation to Investigations; assists in the preparation and forwarding of reports and other information to DIOS as required. CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Applying Technical Expertise Planning and Organizing Analyzing Following Instructions and Procedures Coping with Pressure and Setbacks EducationA university degree from an accredited educational institution in Law, Investigations, Human Resources, Management or a related discipline. Job - Specific QualificationNot available. Work ExperienceAt least two years of relevant experience in supporting investigation, administrative inquiries or similar work is required. Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below? is required Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below. is required Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organizations, academic institutions, political organizations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).