1. Context
Relief International (RI) is a global non-profit working in 15 countries across Africa, Asia, and the Middle East to support communities affected by conflict, climate change, and disaster. With over 7,000 staff and volunteers, RI delivers programs in Health, Nutrition, WASH, Education, and Livelihoods to build resilience and promote long-term wellbeing. RI operates as a unified alliance of four organizations under one leadership team, partnering with local actors to ensure inclusive, evidence-based, and climate-smart programming.
2. Job Profile
Under the supervision of the Syria MEAL Manager, the Information Management Coordinator (IMC) oversees data collection, analysis, and dissemination to support evidence-based decisions and effective program delivery. The IMC designs and maintains data systems and tools, ensuring quality, consistency, and confidentiality. They also produce maps, dashboards, and reports to support strategic planning, advocacy, and coordination, turning data into actionable insights to enhance program quality.
3. Key Responsibilities
Accountability & Complexity
- Ensure compliance with data protection standards in complex and sensitive operational contexts.
- Balance competing priorities and tight deadlines across diverse data streams and projects.
- Adapt IM systems and reporting tools to evolving program needs and donor requirements.
- Ensure ethical and accurate information management to maintain accountability to affected populations.
- Exercise sound judgment in handling sensitive or confidential information.
- Ensure ethical considerations, data privacy, and bias mitigation are integrated into any AI-related initiatives.
Data Management & Systems Development
- Oversee safe collection, entry, storage, and management of Protection and Health data, in line with RI’s Protocol for the Protection of Program Data (PPPD).
- Design, develop, and maintain databases and digital data collection tools (e.g., KoBo Toolbox) for program activities.
- Ensure high standards of data protection, confidentiality, and security for both beneficiaries and staff.
- Lead efforts to harmonize data collection tools, reporting templates, and information flows across hubs in coordination with MEAL and program teams.
- Strengthen reporting systems to deliver timely, accurate, and user-friendly information products for both internal and external stakeholders.
- Develop innovative data visualization and presentation methods tailored to diverse audiences.
- Explore and implement automation solutions (e.g., Power Automate) to streamline data workflows and feedback loops.
- Explore and pilot AI-driven tools to enhance data analysis, feedback tracking, and reporting efficiency according to RI global policies.
Data Quality, Analysis & Reporting
· Clean, verify, and process field data to ensure high quality.
· Analyze data to spot trends and support decisions.
· Contribute to Protection Monitoring, advocacy, and context reports.
· Coordinate timely submission of PWG, sub-group 4W/3W, and regional reports.
· Support tool design, data collection, and analysis for ad-hoc assessments.
· Create user-friendly dashboards with standard visuals; train stakeholders on use and interpretation.
· Develop systems to track data quality issues with error logs, validation rules, and auto-checks.
· Conduct regular DQAs to ensure data accuracy, completeness, and reliability.
Management & Leadership
· Provide technical guidance, training, and mentorship to IM staff and field teams on data tools and best practices.
· Promote collaboration between IM, MEAL, Protection, and Health teams for cohesive data management.
· Lead IM work plan development and implementation aligned with program goals.
· Ensure IM systems support MEAL objectives, focusing on harmonization, data quality, and tech integration.
· Deliver structured training and refreshers on data entry, tool use, and quality standards.
· Maintain strong relationships with coordination bodies and represent RI’s IM in relevant forums.
· Work with WoS MEAL and Advocacy teams to generate insights for strategy and advocacy, ensuring compliance with RI policies.
· Establish and lead an internal IM Working Group to drive system improvements and align with global standards.
Behavior and Conduct
- Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
- Be a model for ethical conduct standards for other team members.
- Ensure own actions and the actions of the teams members they manage do not impact the safety of the RI team and the vulnerable communities we serve.
- Ensure external stakeholders are aware of RI conduct and reporting mechanisms.
- Report any concerns.
4. Person Specification
Essential criteria
· Bachelor’s degree or higher in information management, data science, statistics, social sciences, or a related field.
· Minimum 6 years of experience in information management within humanitarian or development settings.
· Proven expertise in managing health and protection-related data, including GBV and safeguarding-sensitive information.
· Advanced proficiency in data analysis and visualization tools, including Power BI, Excel (pivot tables, dashboards), and SQL-based systems.
· Demonstrated ability to design and manage databases, and apply digital tools for feedback tracking and automation (e.g., KoBo Toolbox, Power Automate).
· Strong understanding of ethical data management, including confidentiality, privacy, and responsible data use.
· Experience in leading or contributing to cross-functional teams, including capacity building of partners and internal staff.
· Excellent communication and reporting skills, with the ability to synthesize complex data for diverse audiences.
· Fluency in Arabic and English, both written and spoken.
Desirable criteria
· Cultural and political sensitivity, with the ability to work effectively in diverse, dynamic, and often insecure environments.
- Experience using statistical software EPI-Info, SPSS and STATA are a plus.
- Experience using AI tools or platforms for humanitarian data analysis and decision support
- Knowledge of interoperability standards and integration with health systems.
- Experience with DHIS
RI Values
Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:
- Integrity
- Adaptability
- Collaboration
- Inclusivity
- Sustainability