Background Information - Job-specific
**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****
*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*
UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.
The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.
The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.
Background Information:
United Nations Global Service Center (UNGSC) under the Department of Operational Support (DOS) is responsible to provide critical Logistics, Geospatial, Information &Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.
UNGSC is comprised of three core Service areas:
โข Supply Chain Service (SCS)
โข Service for Geospatial, Information and Telecommunications Technologies (SGITT)
โข Central Service (CS)
The SGITT at the UNGSC provides a critical role as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field missions and at Headquarters have access to critical enterprise systems.
The Infrastructure Operations Section (IOS) mandate is to provide a high level specialized, professional and operational workforce to maintain two Tier 3 Certified Data Centre Critical Facilities, maintaining the electromechanical platform where the entire telecommunications services are supported for the UN secretariat, agencies, funds and programs. The Unite Field Remote Infrastructure Management (FRIM) is a robust and scalable ecosystem that is based on the Internet of Things (IoT) technology.
Background Information - Job-specific
The ICT Associate will carry out his/her tasks at UNGSC/SGITT/IOS in Valencia, Spain.
UNOPS ICT Associate supports a diverse and complex portfolio of electromechanical and automation Infrastructure systems, Industrial IoTs system designed to maintain the optimum environmental conditions for the operation of all telecommunications and IT equipment to ensure full availability, continuous and year round Operational Resiliency and business continuity for Data Center clients
The incumbent of this position will be a staff member of UNOPS under its full responsibility.
Functional ResponsibilitiesUnder the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the operational guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Associate will administratively report to designated UNOPS team lead and will be responsible for following:
Summary of Key Functions:
Maintenance Support for UNGSC Critical Data Center (Preventive & Corrective) 24/7/365 ICT Infrastructure Support Services Rack Hosting and Infrastructure Support for Data Centre IT Installations Support for IoT and Operational Technology (OT) Systems Knowledge Management and Coordination:1. Maintenance Support for UNGSC Critical Data Center (Preventive & Corrective)
Leads preventive maintenance activities based on established schedules to ensure the reliability, optimal performance, and longevity of data center infrastructure. Proactively identifies potential issues through advanced monitoring, diagnostics, and analysis, and initiates corrective actions to mitigate risks. Executes and oversees corrective maintenance procedures addressing hardware failures, network disruptions, and other technical incidents. Maintains comprehensive documentation of maintenance operations, including repairs, replacements, and system enhancements. Supervises and contributes to the installation of structured cabling, fiber optic splicing, and electrical systems within the data center. Ensures adherence to industry standards and best practices for cable management, labeling, and documentation. Leads the deployment and configuration of data center equipment and control systems. Collaborates with multidisciplinary teams to troubleshoot and resolve complex issues involving hardware, software, and network connectivity of industrial devices. Supports the monitoring and maintenance of HVAC systems, power distribution, backup power systems (UPS, generators), and fire suppression infrastructure. Oversees the implementation and maintenance of access control systems, including configuration of access devices, tailgate systems, locks, and terminals. Manages the deployment and support of CCTV and audio-video systems. Responds to and resolves escalated technical incidents to minimize downtime and ensure service continuity. Coordinates with external service providers and contractors to support integrated technologies within the data center infrastructure. Supports the organization and optimization of data center storage operations, including layout planning, inventory control, and shelving system setup. 3. Rack Hosting and Infrastructure Support for Data Centre IT Installations
Oversees the provisioning and strategic management of data center rack space, ensuring optimal utilization and compliance with operational standards. Coordinates with internal stakeholders and external clients to allocate rack space and facilitate timely equipment deployment. Conducts regular audits of rack installations to ensure adherence to safety, security, and performance benchmarks. Monitors power and cooling capacity, providing recommendations for improvements to maximize uptime and efficiency. 4. Support for IoT and OT Systems:
Oversees the provisioning and strategic management of data center rack space, ensuring optimal utilization and compliance with operational standards. Coordinates with internal stakeholders and external clients to allocate rack space and facilitate timely equipment deployment. Conducts regular audits of rack installations to ensure adherence to safety, security, and performance benchmarks. Monitors power and cooling capacity, providing recommendations for improvements to maximize uptime and efficiency. 5. Knowledge Management:
Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards. Act as a focal point for coordination of activities within the scope of the preventive and corrective maintenance in support of UNGSC Critical Data Center activities Be able to lead other team member on dealing with complex problems and escalations.
Performs other duties as may be reasonably required and in line with the incumbentโs scope of services above
Impact of Results
The effective and successful achievement of key results by the ICT Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT operations, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPSโ competitive position as a partner of choice in sustainable development and project services in the country/region served.
Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education/Experience/Language requirements
*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*
Education:
Experience:
Required:
Relevant experience is defined as experience in the field of Enterprise Data Centre Infrastructure. A minimum of three (3) years of experience in monitoring and maintenance of Enterprise Data Center UPS Systems, Fire Suspension Systems, HVAC, Free Cooling Systems. A minimum of two (2) years of experience in voice and data center network structured cabling.
Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)
Experience in installation, configuration and programming of PLCโs and microcontrollerโs. Experience in an international/ multicultural organization. Understanding and experience of Internet of Things (IoT), Operational Technology (OT), Industrial control systems (ICS), Supervisory Control and Data Acquisition (SCADA) systems. Language Requirements:
Fluency in English is required. Knowledge of a second UN language is desirable.
Contract type, level and duration
Contract type: Staff Contract level: G6 Contract duration: Fixed-term staff contracts - 'One year initially, renewable subject to satisfactory performance and funding availability'
For more details about United Nations staff contracts, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx
Additional Information
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
UNOPS seeks to reasonably accommodate candidates with special needs, upon request.We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.This position is stationed in Valencia, Spain which is a family duty station.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.