ICT Assistant - Software Engineer, NPSA – 4 (part-time 80%)

Background

Digital transformation of the national economy and public administration are among the key priorities of the Government of Serbia. In addition to providing high-level political support and institutional sponsorship, the government introduced a new institutional framework to manage this process and initiate internal changes. In 2017, Office for IT and e Government (ITE) was created to consolidate the government's ICT resources, develop shared infrastructures and support the transition from an institution-centric to a citizen-centric model of designing and providing e-services. ITE was initially formed as a cabinet-level body, and in 2022 its status changed into that of a special organization. ITE also performs the tasks of coordinating the support to the international cooperation on the global market for digital, innovative, and creative industries, as well as monitoring and promoting the connection of the public and private sectors in the areas of the digital innovative creative economy, aiming at the sustainable and integrated economic growth of the Republic of Serbia.

UNDP has supported this broad digitalization agenda of the Government of Serbia since its inception, through the project \"Serbia at Your Fingertips - Digital Transformation for Development\". This project consists of six segments. The first three relate to the development of e-government systems, the fourth includes support for the implementation of activities from the agenda related to creative industries, while the fifth includes support for the implementation of large infrastructure projects in the e-government. The new sixth component is related to the establishment of the Centre for the Fourth Industrial Revolution in Serbia, as well as the development of 4IR technology governance frameworks.

In this framework, UNDP is looking for an ICT Assistant to provide support to System Engineers in managing Microsoft technologies and solutions for Office for IT and e-Government (ITE). The position is based in ITE office in Belgrade
 

Duties and Responsibilities

Under the guidance and supervision of Digital Innovations Portfolio Manager and in close cooperation with  ITE software engineer, the incumbent is responsible for:

     Provide assistance and support to various Microsoft technologies and solutions, such as: :
•     Administering MS SQL servers (identity management, backup tasks, restore, Always-On);
•     Configuring and deploying Azure Monitor components, including Azure Monitor Logs, Metrics, Application Insights, and Log Analytics workspaces;
•     Managing security settings of Windows servers, including implementation of attack surface reduction rules;
•     Customer migration to Microsoft Collaboration Services;
•     Undertaking other specific tasks related to Microsoft technologies and solutions.

     Provide support to knowledge building and knowledge sharing:
•     Codify and share knowledge by capturing best practices, lessons learned and client’s feedback.
•     Facilitate team’s learning and knowledge sharing.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement
ICT Assistant - Software  Engineer will work under the guidance and direct supervision of the Digital Innovations Portfolio Manager.
 

Competencies Core Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Learn Continuously:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Adapt with Agility:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Act with Determination:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Engage and Partner:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Enable Diversity and Inclusion:

LEVEL 1: Plans and monitors own work, pays

attention to details, delivers quality work by deadline

Cross-Functional & Technical competencies     Thematic Area Name Definition     Business Management Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skilfull grasping their usage or through understanding their impact and empowering others

to use them as needed

    Business Management Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience Ability to manage communications internally and externally, through media, social.

media and other appropriate channels

    Digital & Innovation Agilemethodologies and practices

Ability to manage projects and processes through continuous iteration, learning and improvement.

Ability to manage self-organizing cross-functional teams, foster a team culture of curiosity and learning. Being nimble

and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context.

    Digital & Innovation Programming, Web and App Ability to build websites, platforms and apps that are effective and intuitive to use.     Digital & Innovation Tech literacy

Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it's used as a \"means to an end''.

Required Skills and Experience Education:

• Secondary Education is required.
• A first level university degree (Bachelor’s Degree) in technical science or ICT area, or  equivalent field will be given due consideration, but it is not a requirement.
  
    Experience:
  •    A minimum of 4 years (with secondary education) or 1 year (with bachelor’s degree) of relevant professional experience in software development is
    required
     

    Required skills:

    • Proven experience in ability to work on all layers of software development (full stack);
       

      Desired skills:

      •      Experience in software lifecycle management, standards for software quality assurance, and software documentation are  highly desirable.
        •     Working experience in any of the following: HTML, CSS, Jquery, JavaScript/Ajax, Angular, React and Python is an asset.
        •     Experince in SQL administration servers and Microsoft Azure
        •     Experience working in the UN system, public sector or other international organizations will be considered an asset.
        
         

        Languages:

        • Fluency in both Serbian and English is required.

          The online application form must be fully completed. Applicants are required to carefully complete their online application form and reflect all of their work experience history in the application. 

          Only attaching a CV is not sufficient for applicants to be considered for positions. All applicants have to complete the Experience, Education, Language, and Nationality & Permanent Residence fields fully.

          Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

          Equal opportunity

          As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

          UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

          Sexual harassment, exploitation, and abuse of authority

          UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

          Right to select multiple candidates

          UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

          Scam alert

          UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.