Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
ย Contextย Under the overall supervision of the Sub-Regional Director for Southern Africa, the Senior Resource Management Officer and the direct supervision of the Senior ICT Assistant, the successful candidate will be responsible for providingย first-level (Tier 1) user and technical support and services to users of IOMโs corporate applications and infrastructure, promoting a client and service-oriented approach.
- Assist the implementation, management, and maintenance of Information Technology and Communication services and networks for the mission, the subโregional office, and related country offices.
- Carry out installation, configuration, and upgrading of servers, backup systems, official computers, and software used in the mission, extending support to the subโregional office and country offices as required.
- Maintain communication systems/equipment including mobile lines, PABX, VoIP, satโphones, Internet access, and all other communication-related devices and matters across the mission, subโregional office, and country offices.
- Support data and system integrity by setting up and administrating ICT security systemsโantiโvirus, backup routines, access controls, firewall, and physical securityโensuring coverage for the mission, subโregional office, and country offices.
- Provide appropriate ICT training to all users in the mission and extend training support to staff in the subโregional office and country offices.
- Issue ticket ownershipโopen, update, and close tickets assigned, meeting or exceeding Service Level Agreements (SLA)โincluding tickets raised by the subโregional office and country offices.
- Provide Tier 1 level technical support to missions in the SubโRegion without ICT staff, ensuring diagnosis and workarounds for reported incidents in both the subโregional office and related country offices.
- Provide ICT technical support to highโlevel meetings and events, including those organized by the subโregional office and country offices.
- Perform other duties as required.ย Education
- University degree in Computer Science, Information Technology or a related field from an accredited academic institution, with two years of relevant professional experience; or
- Completed High school degree from an accredited academic institution, with four years of relevant professional experience.
- Specialized formal training on IT systems, business software (Microsoft Office) and web-based applications. Valid and relevant Microsoft, Cisco, ITIL Certifications or other relevant industry certifications are an advantage.Experience
Experience in the implementation and administration of Microsoft Windows network environment (LAN/WAN) and first level network/desktop support.
Knowledge of Windows Operating Systems, Network/Systems administration, TCP/IP, Network Protocols, CISCO devices, VPN, MS-based systems/apps and utilities.Skills
Strong communication, organizational and interpersonal relationship skills
Hard working, good team player, dedicated, ability to monitor and follow up on pending matters.
- Ability to present ideas in a user-friendly language to non-technical staffย Languages
External applicants for all positions in the General Services category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in English is required (oral and written).Required Competenciesย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process.ย Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.