Role and responsibilities
The purpose of the ICLA social support position is to assist with day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Programme in Tigray.
Generic responsibilitiesย
Ensure adherence to NRC policies and donor requirements Promote and share ideas for improvement and necessary changes in activities Cooperate with relevant partners and local authorities Work with ICLA officers to implement delegated ICLA programme activities according to plan of action Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist Demonstrate commitment to NRCโs mission, vision and valueSpecific responsibilitiesย
Act as a liaison between the community and ICLA staff. Working with ICLA officers, help lead mobile group information sessions, designed to raise awareness and provide information to displaced persons, on access to civil documentation, legal identity documents, and related issues.ย Be available to respond to questions from community members on civil documentation, legal identity documents, and related issues, and to refer community members who require more detailed assistance to ICLA Officers.ย Manage and maintain communication with beneficiaries. Assist with the organization, management and support of cases and awareness campaigns, including administrative tasks, review of documents, and information. In coordination with ICLA officers, develop and execute outreach strategies to the community, community partners, and stakeholders. Support community partners/and stakeholders to raise concerns about issues affecting their community. Plan/facilitate community outreach and education. Adhere to ICLA policies, donor agreements, work plans, budgets and procurement plans. Adhere to NRCโs Human Resource, Financial, Logistics & Security policies and procedures. Any other task relevant to the position as requested by the line manager.Competenciesย
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competenciesย
These are skills, knowledge and experience that are important for effective performance.ย
Generic professional competencies:ย
BSc degree in Social or natural sciences preferably in LawStrong communication, interpersonal, analytical and negotiation skillsAbility to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlinesContext/ Specific skills, knowledge and experience:ย
Some experience working on community mobilization activities in a humanitarian/recovery contextSome experience in working with government authorities and vulnerable beneficiariesSkills and experience in case management and conflict resolutionFluency inย English language skills will be considered an assetPersonal Qualities:ย
DiplomaticAbility to work under pressure and with limited supervision in a challenging environmentPro-active, goal-oriented and results drivenFlexible and creativeExcellent communication skillsA sense of humorย Behavioral competencies
Empowering and building trustCommunicating with impact and respect The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
The Norwegian Refugee Council (NRC) Geneva leads NRCโs representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14โ000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavorsย to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.
NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRCโs primary presence in Geneva.