Background
The UN Clinic in Zimbabwe was established in 2004 to address the growing healthcare needs of United Nations personnel and their dependents, particularly in light of the challenges presented by the local healthcare delivery system. Over the years, the clinic has evolved to provide essential health services to approximately 4,000 UN personnel in Zimbabwe.
UN personnel are exposed to various health and security hazards that may result in disease, psychological trauma and life-threatening injuries. Dedicated, effective primary health, occupational health and emergency medical services may mitigate negative outcomes of trauma, injuries and health complications providing better chances for saving lives as well as for faster and better recovery.
The Health Manager is part of the UN common services of the UN country team in Zimbabwe and administered by UNDP.
Position Purpose
The Health Manager will work full-time at the UN Clinic, providing medical services to staff members and their dependents. Under the overall management of the UNDP Deputy Resident Representative, Operations, and with administrative support from the UN Resident Coordinator and technical supervision from the Division of Healthcare Management and Occupational Safety and Health (DHMOSH), the Health Manager will oversee the daily operations of the clinic. This includes managing clinical staff and physical assets while ensuring the consistent delivery of high-quality medical services to the UN Country Team (UNCT).
In addition, the Health Manager will facilitate medical evacuations in coordination with DHMOSH and participate in medical examinations for staff alongside designated UN Physicians. He/she will also promote proactive occupational health policies, best practices, and preventive health outreach for UN personnel and dependents. The Health Manager will also engage in HIV initiatives as outlined in UN Cares and UN Plus and will play an essential role in the emergency response team. This involves close collaboration with the UN Department of Safety and Security (UNDSS) and external medical emergency response teams on casevac and mass casualty responses.
While primarily based in Harare, the Health Manager may travel to other locations in Zimbabwe as necessary, guided by the requests of UN agencies and supported by DHMOSH.
Duties and Responsibilities
Clinical Duties
Respond to acute emergencies in line with international protocols such as advanced trauma life support management and advanced cardiac life support or Pre- Hospital Trauma life support Be able to do triage, primary stabilization and keep a critically ill patient alive in a casualty stabilization center for up to 48 hours. Undertake day-to-day clinical duties, e.g. walk-in clinic, pre-placement and periodic medical examinations and immunizations. Provide health education. Participate in addressing work environment and occupational health issues. Undertake medical examinations for UNDP and UN Agencies international and local staff and dependents. Diagnose and recommend treatment to all staff visiting the UN Clinic daily. Be on call during and outside office hours to observe and treat emergencies in the UN Clinic. Undertake house calls when required. Attend to medical emergencies and arrange for hospital appointments and transportation when needed. Recommend medical evacuation when required and work with partners to ensure operational support.Medical Administrative Duties
Liaise with host-nation medical facilities.ย Follow the United Nations established policies and procedures regarding medical clearances, sick leave and medical evacuations. Responsible for all paperwork and reporting procedures for medical evacuations in line with UN Rules and procedures. Ensure proper follow up on all cases.ย Application of terms of reference in UNDP Personnel/Administration manuals for rules and regulations regarding UN Clinic operations Responsible for establishing good relations with reliable hospitals, private medical facilities and blood banks. Ensure that proper medical records are kept in a strictly confidential manner. Provide evaluation from the clinical point of view of problematic claims for medical insuranceSupervisory Administration
Manages day-to-day mission medical support operations by ensuring availability of medical supplies and proper functioning of medical equipment. Ensures appropriate training programs are implemented in order to maintain and develop the medical capabilities (e.g. health education, HIV/AIDS program, first aid and CPR). HIV PEP Program encompasses: Support the implementation of the UN HIV PEP program in the duty station /mission through the facilitation of access to all required HIV PEP services. The UN healthcare provider can be designated as HIV PEP custodian in addition to work as an attending physician in the administration of HIV PEP and support provision and creation of health promotion and awareness on all areas of HIV prevention and stigmatization in PLWHA.ย Support the process involved in the clinical diagnosis and management of HIV infection including Voluntary Confidential Counselling and Testing, HIV diagnosis, and where applicable prescription of antiretroviral medication and the coordination of referral of UN personnel to Centre of Excellence or other health facilities with expertise in the management of HIV/AIDS.ย The UN Clinic Physician/ Health manager are required to participate in all training and other continuing medical education organized by DHMOSH on HIV/AID management and implementation of HIV PEP program within UN missions and duty stations. Manage day-to-day mission medical support operations by ensuring availability of supplies and proper functioning of medical equipment.ย Ensure that appropriate training programs are implemented in order to maintain and develop the medical capabilities (e.g. health education, HIV/AIDS prevention, first aid and CPR, etc).ย Responsible for regular reporting on UN Clinic activities, medical facilities available locally and other statistical information as may be required. Responsible for the supervision and distribution of work for the nurse(s) and other staff of the UN Clinic.Advisory, liaison, and representation
Oversee workplace health and medical service communication products and liaison/outreach with external actors. Briefs and advises senior management on all healthcare matters relevant to the workplace, including health policies, business continuity, enterprise risk management, and representation at crisis response and related bodies. Represents the medical service on health and medical entitlements matters before the UN judicial system and UN investigative bodies. Ensures effective occupational health representation at the local occupational health and safety committee.As a member of the coordination team of UN Cares Activities and Emergency Medical Response
Planning and organization of training of focal points and peer educators. Arranging the dissemination of UN policies on HIV/AIDS. Conducting an education and information campaign. Organizing Annual awareness events on HIV/AIDS in Zimbabwe Participate in drills and mass casualty exercise organized by the ASMT/UNDSS at the area level. Arrange for briefings and information releases to staff at large on health-related issues.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.
Supervisory/Managerial Responsibilities:
Competencies
Core Competencies:ยAchieve Results:ย LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact.
Think Innovatively:ย LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems.
Learn Continuously:ย LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences.
Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands.ย
Act with Determination:ย LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results.
Engage and Partner:ย LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration.
Enable Diversity and Inclusion:ย LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity.
People Managementย
UNDP People Management Competencies can be found in the dedicatedย site.ย
Cross Functional and ย Technical Competencies:2020 Agenda: People - Health: Health emergencies.ย
Digital & Innovation - Data Analysis: Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making.
Business Direction & Strategy - Business Acumen: Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome. Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks.ย ย
Business Direction & Strategy - Effective Decision Making: Ability to take decisions in a timely and efficient manner in line with oneโs authority, area of expertise and resources.
Business Development - Knowledge Generation: Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.
Business Management - Customer Satisfaction/Client Management: Abilityย to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs. Provide inputs to the development of customer service strategies. Look forย ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Business Management - Operations Management: Ability to effectively plan, organise, and oversee the Organisationโs business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.
Required Skills and Experience
Education:
Advanced University Degree in Medicine, from an accredited University and currently licensed to practice within home country or another national jurisdiction. orย A first-level university degree (bachelorโs degree) that qualifies for registration as a licensed medical practitioner (MBBS,MBChB or equivalent, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Valid certification in Advanced Trauma Life support, Advanced cardiac Life support OR Pre- hospital trauma life support is required. Certification in HIV care OR VCCT is desirable.Experience:
Minimum of (5) years progressive experience and practice in general medicine in developing countries or countries in conflict, of which at least two years in Trauma and Emergency care and two years in Internal Medicine. Surgical, ICU, aeromedical or anesthetic experience is an advantage. Residency and/or internship in one of the medical specialties preferably internal medicine or family medicine is required. Two years of experience in the occupational health field is highly desirable. Two years of managerial experience in the medical field, including budgeting, supervisory responsibilities and resource management is required. Experience in Tropical Medicine is an advantage. Previous UN medical system/international medical experience is desirable.ย Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is expectedLanguage:
Fluency in English and /or French is required.ย Knowledge of local language highly desirable.Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.ย
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.ย
Probation
For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.ย We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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