Global Programme Quality Project Manager

What we are looking for:

NRC is seeking a highly motivated and experienced Global Programme Quality Project Manager to drive NRC’s One Response and Programme Quality initiatives. You are a strategic thinker with a passion for humanitarian programme quality, accountability, and strengthening emergency response. You excel at designing user-friendly tools and frameworks, leading organisational change, and facilitating processes that enable staff and partners to enhance the quality, scale, and impact of NRC’s responses.

What you will do:

One Response

Finalize the visual representation of the One Response and consolidate guidance for the One Response Design Process.

Develop training materials, organize Training of Trainers sessions and roll-out one response design process in additional countries.

Enhance guidance on needs analysis and targeting, focusing on secondary data and gap identification, and link barriers analysis to protection risks within the One Response framework.

Clean up and reorganize the Integrated Programming SharePoint to ensure alignment with the updated One Response guidance and tools and create a new platform if relevant.

Emergency Response

Collaborate with the ERS to strengthen Emergency Response planning

Adapt the Emergency Response Planning process to align with the One Response framework.

Develop and refine programme quality tools under the Crisis Learning, Early Warning, Anticipation, and Response project

Programme Compliance

Finalize and enhance the Programme Compliance Framework, including visual representation and key processes.

Collaborate with regional teams to build on initial work and strengthen compliance efforts across regions.

Ensure each Core Competency and thematic area develop clear Minimum Requirements, including relevant indicators and processes.

Oversee the alignment between the Quality Assurance Tool (QAT) and the Programme Quality Framework, supporting a cohesive approach to quality assessment.

Please download the detailed job description to learn more about the position. 

What you will bring:

Minimum 6 years of relevant leadership/management/adviser experience within the humanitarian field including direct experience in emergency response.

Evidenced experience of programme development, including developing multi-sectoral tools and guidance for programme design, and strong facilitation skills to enable staff and partners to apply these effectively.

Understanding of and experience from leading scoping exercises, organisational change and learning processes – preferably including global initiatives in a complex international organisation, with demonstrated ability to facilitate collaborative workshops and trainings.

Good understanding of governance and systems within complex international organisations.

High level of understanding of organisational learning, and the role and contribution of M&E to evidencing impact. 

Familiar with programme quality standards and trends in the humanitarian community, and a network to draw on to gather further insights. 

Ability to work collaboratively with colleagues, in person and remotely. 

Credibility to represent NRC at a strategic level, and contribute to global policy developments with senior management, key donors and stakeholders

Familiarity with advocacy and policy work to complement programmatic action. 

Head of Programme experience – or similar - is an asset. 

Fluency in English both written and verbal. Knowledge of Spanish, French and Arabic is an asset. 

Passionate about delivering high-quality programmes and driving organisational change.

Able to navigate and thrive in complex organisational structures and governance systems.

Skilled at working collaboratively with a diverse range of colleagues, both in person and remotely.

Adept at balancing leadership responsibilities with individual contributions, enjoying a mix of strategic oversight and hands-on development.

Strong ability to develop user-friendly tools, frameworks, and guidance for programme quality improvement.

Excellent communicator with strong oral and written communication skills, capable of engaging stakeholders at all levels.

Flexible and adaptive, able to shift between leading projects and supporting the work of others across different technical areas.

What we offer:

Duty station: Oslo or NRC Representation Offices (London, Brussels, Berlin) or EOR where the candidate’s nationality provides the legal right to work, or national contract under an NRC Country Office.

Contract: 1 year Fixed-Term. 

Travel: up to 40%.

Salary/benefits: grade 9 on NRC’s salary resident scale, with accompanying terms and conditions. 

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.

When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.

Submit your application and CV in English, taking care to attach your latest CV.

Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.

We receive many applications for each vacant position and so only shortlisted candidates will be contacted.

If you have any questions about this role, please email ho.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

do demanding and professional work, often in challenging contexts.

join a work culture that empowers every employee to share ideas and take responsibility.

be part of a welcoming and supportive community committed to human dignity. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH