CTG overview
CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!
But do you know who we are? And what do we do?
We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.
Hereโs a list of services we offer:
โข Staffing solutions and HR management services
โข Monitoring and evaluation
โข Fleet management and logistics
โข Facilities management
โข Sustainability and Communications Advisory
โข Election monitoring and observation
โข IT professional services
โข Medical assistance
Visit www.ctg.org to find out more.
Overview of position
Field Engineer Position is to act as the local technical executor and liaison between client's remote delivery team and the SBGS operational environment.
The Field Engineer ensures that deployment, configuration, pilot testing, and first-line support are properly carried out on site, in coordination with client's data DevOps, QA, and Project Management teams.
Role objectives
Responsibilities During Implementation Phase
2.1 Pre-Deployment Preparation (Month 7)
Coordinate with IT local system to verify hardware readiness (servers, network, tablets). Validate local connectivity between BCP environment and central system infrastructure. Prepare installation prerequisites and system access credentials. Participate in pre-deployment briefings with client's data DevOps and PM. Ensure all software installation packages and documentation are available on site.2.2 System Deployment at the Pilot Border Crossing Point (Month 8)
2.3 Pilot Operation and User Training (Month 8โ9)
Support daily pilot operations; monitor system logs and performance. Document any incidents or anomalies and escalate to Level 2 support. Assist trainers during administrator and user sessions (in Ukrainian). Help collect user feedback and translate it into technical observations. Participate in pilot evaluation and acceptance activities.2.4 Acceptance and Handover (Month 9)
Support acceptance testing and sign-off sessions Confirm proper closure of deployment tickets and system stability. Handover operational documentation and local configuration notes to system administrators.Responsibilities During Warranty and Support Period
3.1 Level 1 Support
Act as the first point of contact for local incidents and user issues. Collect incident details, logs, and screenshots; create service tickets. Perform basic troubleshooting and re-checks before escalation to client's data Level 2. Verify deployment status after patches or updates from client's data teams.3.2 Preventive Maintenance
Perform scheduled checks of application availability, network connectivity, and tablet functionality. Verify that logging, audit, and backup mechanisms are active. Ensure SIEM event forwarding continues to operate correctly. Assist SBGS IT staff in performing recovery or restart operations if required.3.3 Communication & Reporting
Maintain a local log of activities and incidents. Provide a monthly status report to the client's data PM, summarizing: Tickets raised/resolved. Local user feedback. Infrastructure or network issues observed. Participate in quarterly coordination calls with client's data and beneficiaries.3.4 Warranty Checkpoints
Support mid-term warranty review (Month 12) and final warranty review (Month 24). Assist in confirming system stability and readiness for long-term transition.Project reporting
This role reports to the Client's Project Manager
Key competencies
Technical background in IT systems administration or software deployment. Experience with Windows Server, networking, and Oracle Database client configuration. Basic understanding of REST APIs and web application architectures. Familiarity with logging and monitoring tools (ELK, Prometheus, etc.). Good communication and documentation skills. Ability to work independently under remote supervision. Previous experience in UN / public sector projects is an advantage. Ukrainian and English (bilingual or fluent in Ukrainian with good English comprehension)Team management
This role has no team management.Further information
Female candidates are highly encouraged to apply for this role