Expedited SVN-Movement Operations Assistant (Field Support)

This vacancy is open to internal applicants only.
  Context

The International Organization for Migration (IOM) is the leading migration agency and works closely with governments and non - governmental partners. IOM is dedicated to promoting a humane and orderly migration for the benefit of all.  The Namibian Government as a Member State since 2009 and has worked closely with IOM in the field of migration.

Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Movement, Resettlement and Labor Pathways Division at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the direct supervision of the National Programme Officer/OIC and with the support from the RMM unit at RO, the candidate will contribute to will be responsible for the following duties and responsibilities. 

1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems. 
3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s). 
4. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise. 
5. Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water. 
7. Provide regular feedback on work being accomplished to the Movement Operations Associate (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Movement Operations Associate (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
9. Support in the collection, entry (digitizing and encoding into the database) and preparing AVRR data for further processing, analysis and reporting. 
10.  Verify compliance of Returnee data/profile information collectors in filling out forms containing Bio data and area of return on all assisted returnees checking cleanliness and accuracy of collected data on all supported returnee before entry into database.
11.  Support effective returnee referrals in Namibia with keeping meticulous records
12. Perform such other duties as may be assigned. Education
    • High school diploma with 4 years of work experience.     
    • Bachelor’s degree in Social Science, International Relations, Public Management, Regional Studies or a related field from an accredited academic institution with 2 years of relevant work experience.    Experience
      • Prior Movement Operations or transportation experience is strongly preferred Skills
        • Computer/software literate with good knowledge in Microsoft Office.
        • Strong interpersonal and communication skills.
        • Attention to detail and ability to organize.

          Self-motivated and objective driven

          Languages

          IOM’s official languages are English, French, and Spanish, all staff members are required to be fluent in one of the three languages. 

          Fluency in English is required (oral and written)

            Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
        • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
      • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
13. Courage: Demonstrates willingness to take a stand on issues of importance.