Job Summary:
The Senior Technical Officer supports evidence-based public health messaging and community engagement (EMCE) efforts by providing technical expertise and hands-on implementation for social and digital media activities across projects. This position plays a key role in executing EMCE strategies and ensuring the design, delivery, and continuous improvement of community engagement and digital media initiatives, with a strong emphasis on elevating the voices and leadership of communities most affected by health inequities.
The Senior Technical Officer supports the EMCE Team Leader and project team to ensure that implementation is technically sound, aligned with organizational strategies and standard operating procedures (SOPs), and informed by data-driven analysis, learning, and reporting. Additionally, the role contributes to business development efforts by supporting opportunity identification, capture, proposal development, and strategic partnering.
Technical Officers (Level I โ III) provide a range of technical and administrative services at increasing levels of complexity to support project implementation and proposal development. Individuals within these positions are expected to demonstrate an increasing level of proficiency with the specific relevant technical area.
Accountabilities:
Technical Requirements:
- Support technical implementation of EMCE activities by providing guidance and support to project staff and partners in line with expected outcomes, including capacity building on evidence-based messaging and community engagement approaches.
- Assist in the design, piloting, and evaluation of innovative, cost-effective EMCE strategies, materials, and tools to reach program participants and service providers, ensuring adherence to global and national guidelines and SOPs.
- Compile and synthesize evidence (literature, surveillance, program data) to inform message framing and content; support message testing and rapid feedback cycles to ensure relevance, accuracy, and cultural appropriateness.
- Contribute to the development or adaptation of curricula and training/education materials; assist in designing and facilitating training for government and implementing partners on risk communication, community engagement, and audience-centered content.
- Help establish and maintain community engagement mechanisms (e.g., community advisory groups, peer networks, local influencers) to amplify reach and trust and surface insights for program improvement.
- Monitor and maintain project protocols, instruments, data sets, manuals, training materials, and reports related to EMCE and social/digital media technical areas.
- Support analysis of implementation quality and campaign performance to identify areas for improvement and recommend technical adjustments.
- Assist with content development and coordination for social and digital media activities within public health messaging and outreach campaigns.
- Contribute to the execution of social/digital media plans to support EMCE objectives, including supporting website and digital product design, testing, and launch as needed.
- Help monitor and evaluate performance using analytics tools; assist in data analysis and recommend optimizations to strengthen results.
- Stay informed on platform changes, tools, channels, and trends and share actionable insights with the team.
- Provide support for social and digital media buys, including budget input and vendor coordination.
- Participate in presentations, training, and discussions with clients, stakeholders, and internal teams on EMCE and social/digital media topics.
- Assists with implementing components of the technical portions of the project work plan
Project Design Implementation:
- Support the development of strategies, tools, and work plans for technical components related to EMCE and social/digital media, ensuring alignment with project objectives and standards.
- Assist in implementing technical project activities and sub-activities, monitor deliverables, and provide progress updates to supervisors.
- Ensure project implementation is technically sound and compliant with organizational standards; identify challenges and escalate issues to senior technical staff as appropriate.
Project/Program Reporting:
- Prepares reports and papers summarizing project results and analyzing data sets and technical assessment findings.
- Establishes and maintains SOW and budget tracking systems.
- Drafts/prepares technical reports.
- Support the Team Leader to create technical content (e.g., reports, presentations, manuscripts).
Quality Assurance:
- Support the development and application of quality standards, processes, and procedures for EMCE and social/digital media outputs, including conducting accuracy checks and ensuring cultural and linguistic appropriateness.
- Assist in coordinating activities to meet client, funder, and regulatory requirements, ensuring compliance throughout implementation.
- Document EMCE processes and outcomes, including preparing routine learning products and success stories for donors.
Operations Management:
- Assist in tracking project timelines and budgets for technical components; monitor technical project expenditures and maintain statements of work (SOWs).
- Support the preparation of donor/client technical reports, presentations, briefs, and knowledge products (e.g., success stories, learning summaries).
- Coordinate with suppliers and vendors for procurements related to EMCE and social/digital media activities, ensuring compliance with organizational and donor requirements.
Applied Knowledge & Skills:
- Demonstrated experience writing and executing EMCE strategies and social/digital media plans.
- Excellent oral and written communication skills; ability to communicate clearly with clients, communities, and staff.
- Strong project management, organizational, and analytical skills; ability to influence, motivate, and collaborate across teams.
- In-depth knowledge of the digital media landscape, including analytics tools, web content technologies, and paid media tools; strong knowledge of online community building and management.
- Proficiency with Microsoft Office 365 and common collaboration tools (SharePoint, Teams/Zoom).
- Ability to analyze and interpret data, identify errors, and prepare reports; experience developing technical briefs, SOPs, and guidance documents.
- Sensitivity to cultural diversity and understanding of political, contextual, and ethical issues in assigned areas; Khmer and English language skills preferred for Cambodia-based roles.
Competencies:
There are 31 FHI 360 development competencies of greatest focus for this job will be:
- Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Break down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
- People Management (Making Others Great) โ Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicit feedback monthly at the very least. Help establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.
- Creating and Managing Systems and Processes โ Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.
Employees are expected to possess or have high potential for development of these three fundamental competencies.
Problem Solving & Impact:
- Works on problems of moderate to complex scope that require review of various factors.
- Exercises good judgment with selecting methods and techniques to determine appropriate action.
- Decisions may cause delays and affect a work unit or area within a department.
- Identifies and raises issues to senior technical staff
- Networks with key internal and external personnel.
- Decision may cause delays or failure to achieve results that impact departmental goals.
Supervision Given/Received:
- Determines methods and procedures on new projects and assignments.
- May supervise the junior level staff and may mentor other lower-level personnel.
- Reports to EMCE Team Leader
Education: **
- Bachelorโs degree or international equivalent in Communications, Public Health, Community Engagement, Digital Media, or related field.
- Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job.
Experience: **
- Typically requires 6+ years of relevant experience managing data collection and technical assistance experience.
- Prior work experience in a non-governmental organization (NGO), government agency, or private organization.
- International or Domestic (US) Program Development or Program management experience preferred.
Typical Physical Demands:
- Typical office environment.
- Ability to spend long hours looking at computer screens and doing repetitive work on a keyboard.
- Ability to sit and stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
Technology to be Used:
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
Travel Requirements:
- 10% - 25%
**Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
Disclaimer: Note the Compensation Band that appears on the job description is associated with those jobs assigned to the US Salary Structure and employees that are paid from US payroll.
The Compensation Band for all national local employees aligns to the Compensation Structure based on the Country location of the job.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
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- 10% - 25%
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.