The role
ECMWF is seeking an Enterprise Support Analyst to participate in designing, implementing, administering and troubleshooting hardware, software and a vast range of enterprise software and services to provide users with virtual and physical solutions. Participating in the 24/7 on-call support rota, you will play a crucial role in providing first and second line incident management support and request fulfilment to system users. In this position, you will work closely with cross-functional teams, offering support to ensure seamless operations across the organization. As a key member of the Enterprise Services team, you will be collaborating with stakeholders from various departments and your role will act as a bridge between the Computing department and other areas of the organization, helping to enhance operational efficiency and support organizational initiatives. By leveraging your technical expertise and problem-solving skills, you will contribute to delivering both virtual and physical solutions that meet the needs of our users at ECMWF.
The Enterprise Services team is part of the Service Delivery section within the Computing Department of the ECMWF. The Service Delivery Section and the Enterprise Services team contribute to the correct functioning of all the enterprise and operational services offered to our users and stakeholders.
The Service Delivery section operates with staff members across all three ECMWF Duty Stations and this position will be based in Bonn, Germany.
About the Team
The Service Delivery Section in the Computing Department has three different teams providing first line support, out-of-hours support and second-line support.
The Enterprise Services Team, providing second-line IT support, is responsible for designing, procuring and deploying enterprise IT infrastructures and their associated services and for their day-to-day operational running. This includes services built within our own data centre and cloud-hosted Enterprise applications such as Microsoft 365. Some parts of the infrastructure are supported on a 24/7 basis, for example, directory services used for account login, physical end-user devices, virtual desktops, etc.
About ECMWF
The European Centre for Medium-Range Weather Forecasts (ECMWF) is a world leader in Numerical Weather Predictions providing high-quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies.
The success of our activities depends on the funding and partnerships of our 35 Member and Co-operating States who provide the support and direction of our work. Our talented staff together with the international scientific community, and our powerful supercomputing capabilities, are the core of a 24/7 research and operational centre with a focus on medium and long-range predictions. We also hold one of the largest meteorological data archives in the world.
Our mission: Deliver global numerical weather predictions focusing on the medium-range and monitoring of the Earth system to and with our Member States
Our vision: World-leading monitoring and predictions of the Earth System enabled by cutting-edge physical, computational and data science, resulting from a close collaboration between ECMWF and the members of the European Meteorological Infrastructure, will contribute to a safe and thriving society
In addition, ECMWF has established a strong partnership with the European Union and has been entrusted with the implementation and operation of the Destination Earth initiative and the Climate Change and Atmosphere Monitoring Services of the Copernicus Programme, as well as being a contributor to the Copernicus Emergency Management Service. Other areas of work include High Performance Computing and the development of digital tools that enable ECMWF to extend provision of data and products covering weather, climate, air quality, fire and flood prediction and monitoring.
ECMWF is a multi-site organisation, with its headquarters in Reading, UK, a data centre in Bologna, Italy, and a large presence in Bonn, Germany as a central location for our EU-related activities. ECMWF is internationally recognised as the voice of expertise in numerical weather predictions for forecasts and climate science.
www.ecmwf.int
About Copernicus www.copernicus.eu
About Destination Earth destine.ecmwf.int
Main duties and key responsibilities
In this role you will:
What we're looking for
Excellent customer service and interpersonal skillsStrong interest in technology and IT troubleshooting with proven problem-solving attitudeSelf-motivated and able to work with minimal supervision and with other teamsAbility to maintain effective communication and documentation with the rest of the team and a distributed user communityExperience in supporting end-user devicesGood planning and organisational skillsEducation
A university degree (EFQ Level 6 or above) or equivalent industry experienceExperience, Knowledge and Skills
Proven expertise at enterprise level in the management, design, development and deployment of integrated desktop solutionsWorking experience administering and supporting Microsoft 365 servicesStrong knowledge and experience running centralised administration tools such as Microsoft Active Directory and Entra (formerly known as AzureID), configuration and administration services, shared file systems and printing servicesProven expertise in second-line IT support, including remote desktop management and cloud-based zero-touch deploymentsExtensive experience with Microsoft or macOS desktop operating systems, with a solid working knowledge of the desktop computing environment. Having proven expertise on both platforms would be a distinct advantageSound knowledge of Microsoft Office productivity toolsKnowledge and experience in document management systems / cloud storage (OneDrive, SharePoint)The following isnโt required but would be an advantage:
Experience administering and troubleshooting VMware infrastructure and VDI technologies (Horizon or equivalent)Experience with Microsoft CopilotExperience in implementing endpoint security technologies and products including, but not limited to, anti-virus, host-based intrusion detection, posture checking and local security policiesExperience of developing and supporting a Linux desktop serviceFamiliarity with Teams Telephony SystemExperience with automation (Ansible)Ability to write scripts (PowerShell, Perl, Python, Bash)Candidates must be able to work effectively in English. Knowledge of one of ECMWFโs other working languages (French or German) would be an advantage.
The above knowledge, skills and experience would be an advantage. However, we encourage you to apply even if you feel you do not meet all these criteria.
Other information
Grade remuneration The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations. ECMWF also offers a generous benefits package, including a flexible teleworking policy. The position is assigned to the employment category STF-C as defined in the ECMWF Staff Regulations. Full details of salary scales and allowances available on the ECMWF website at www.ecmwf.int/en/about/jobs, including the ECMWF Staff Regulations and the terms and conditions of employment.
Starting date: As soon as possible
Contract duration: 4 years
Location: Bonn, Germany (Candidates are expected to relocate to the duty station)
As a multi-site organisation, ECMWF has adopted a hybrid working model that allows flexibility to staff to mix office working and teleworking. We allow for remote work 10 days/month away from the office, including up to 80 days/year away from the duty station country (within the area of our member states and co-operating states).
Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.
Interviews will take place via videoconference (MS Team). If you require any special accommodations in order to participate fully in our recruitment process, please contact us via email: jobs@ecmwf.int
Who can apply
Applicants are invited to complete the online application form by clicking on the apply button below.
At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.
Applications are invited from nationals from ECMWF Member States and Cooperating States, listed below:
ECMWF Member and Co-operating States are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Georgia, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
In these exceptional times, we also welcome applications from Ukrainian nationals for this vacancy.
Applications from nationals from other countries may be considered in exceptional cases.