**Base Location: Gaza, as security allows**
About CRSย
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transformย lives in need in more than 100 countries, and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961.ย In JWBG, CRS currently supports programs in humanitarian relief, livelihoods, civil society strengthening, and the promotion of social justice through its field offices in Jerusalem, Gaza, and Bethlehem. In Gaza, CRS provides emergency relief across multiple sectors, including food security, emergency livelihoods, shelter, Water, Sanitation and Hygiene (WASH), cash assistance, and psychosocial support.
Job Summary
CRS is seeking a Program Manager to lead and provide oversight of its Gaza Shelter and WASH portfolio while also offering management and technical support to the Distributions team. The Program Manager will manage a multi-donor portfolio and through strong project management skills ensure that effective systems and processes are in place to support high-quality programmingย in a constantly changing context.
Based in Gaza, the Program Manager II will play a key role in ensuring strong coordination across teams to enable effective project implementationโparticularly among the Shelter and WASH teams. The role also involves close collaboration with other sectors, including food security, psychosocial support (PSS), livelihoods, supply chain, and operations. Your strong management skills and technical expertise will help ensure that the Country Program delivers high-quality programming and continually enhances the impact of its Shelter, WASH, and emergency response efforts.
Roles and Key Responsibilities
Provide management, guidance, and technical oversight of all new and existing projects within theย CPย Shelter and WASH portfolioย throughout the project cycle to ensure project design, start-up, implementation and close-out are in line withย CRS quality principles and standards, donor guidelines, and industry best practices.ย Effectively manage talent and supervise teamsโShelter, WASH, and Distributionsโensuring strong coordination among them, while fostering positive team dynamics and supporting staff well-being.ย Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports.ย Oversee the work of the Distribution team and provide technical guidance. Develop and update current Standard Operating Procedures related to the distribution of goods, and coordinate across teams to revise or create additional knowledge management documents for distributions and commodity management.ย Lead the development of program learningโidentify opportunities for learning, research and publications in the area of Shelter and WASHย and implementation of MEAL policy. Facilitate the dissemination of promising practices and lessons learned to contribute to the agency's knowledge management agenda. Ensure integration of innovations and best practices.Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the CP Shelter and WASHย Emergency Response portfolio in line with agency, regional, and CPย Emergency Response strategic priorities. Serve as the technical lead and/or coordinate with relevant Shelter and WASH technical advisors to ensure quality proposals inย Shelter and WASHย per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.Oversee technical assistance and capacity strengthening activities in Shelter and WASH for staff and partner organizations to enhance program quality and impact.Oversee the identification, assessment and strengthening of partnerships relevant to Shelter and WASH and the appropriate application of partnership concepts, tools and approaches.Ensure timely and appropriate project expenditures are in line with financial plans and efficient use and stewardship of project material sources.Knowledge, Skills and Abilitiesย
MEAL skills and experience required.Staff management experience and abilities that are conducive to a learning environment.Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.Good experience inย project grants management, including project design, preferably forย grants from multiple public donors, including USG funding.ย Demonstrated ability to write high quality technical proposals and reports.ย Experience engaging with partner organizations and in capacity strengtheningย Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutionsStrong relations management abilities. Ability to relate to people at all levels internally and externally.ย Strong emotional intelligence and soft skills to support teams working under high levels of stress.Proactive, resourceful, solutions-oriented and results-orientedPreferred Qualifications
Experience working in the Middle East is an advantage.Experience with distributions in complex humanitarian settings, and knowledge of logistics, supply chain, and operations is an advantage.Experience working in conflict/post conflict settings specifically leading and managing projects in a humanitarian/emergency response is an advantage.Experience managing Shelter, WASH, or infrastructure projects is an advantage.Understanding of MEAL for learning and adaptive management required, understanding of data management and ability to use ICT4D (CommCare, PowerBi, etc) a plusRequired Languages: English fluency (written and verbal) is required, knowledge of Arabic is an advantage.
Travel:ย This position is based in Gaza as security allows. Rotations into/out of Gaza require regular travel between Gaza and Jordan. Regular travel to Jerusalem required to CRSโ office.ย
Supervisory Responsibilities: Shelter Senior Project Officer, WASH Senior Project Officer, Distributions Program Manager.ย
Key Working Relationships:ย
Internal: Head of Programs,ย Country Representative, Deputy Country Representative for Operations, Operations Manager, Supply Chain and Procurement team, Program Managers, MEAL Manager, BD/Grants Technical Advisors, Humanitarian Response Department staff, Shelter/WASH Technical Advisors
External: United Nations and international NGOs, humanitarian clusters and working groups in Gaza, institutional donors.ย
Basic Qualifications
Bachelorโs Degree in Humanitarian Assistance, International Development, International Relations or in the field Shelter and WASH required. Additional experience may substitute for some education.Minimum of 8 years' experience inย relevant field-based project management experience required, with preferably at least 3 years working experience in complex emergencies.ย Experience in managing a diverse portfolio of moderately complex projects, preferably for an INGO.ย Experience working with diverse teams across multiple sectors.ยAgency Competencies (for all CRS Staff):
Personal Accountability โ Consistently takes responsibility for oneโs own actions.ย Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.ย Is considered honest.Builds and Maintains Trust - Shows consistency between words and actions.Collaborates with Others โ Works effectively in intercultural and diverse teams.Open to Learn โ Seeks out experiences that may change perspective or provide an opportunity to learn new things.Agency Leadership Competencies:
Lead Change โ Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.Develops and Recognizes Others โ Builds the capacity of staff to reach their full potential and enhance team and agency performance.Strategic Mindset โ Understands role in translating, communicating, and implementing agency strategy and team priorities.What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.ย Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.ย CRSยด work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.ย Catholic Relief Servicesย works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. ย Catholic Relief Servicesโย relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.ย We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRSโ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.ย The successful candidate is expected to sign and adhere to CRSยด Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer:ย This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.ย
CRS is an Equal Opportunity Employer.
General Requirements
CRS offers are contingent on the selected candidateโs ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.ย ย All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.