E T Temporary

E T Temporary Job #: req33733 Organization: World Bank Sector: Administration/Office Support Grade: ET2 Term Duration: 1 year 0 months Recruitment Type: Local Recruitment Location: Tunis,Tunisia Required Language(s): English Arabic Preferred Language(s): French Closing Date: 7/17/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

Regional Context

Countries of the Middle East and North Africa, Afghanistan and Pakistan (MENAAP) region confront a vast array of development challenges, from an uncertain and uneven recovery from the COVID-19 pandemic to the implications of decelerating global economy, deepening geopolitical divisions, protracted regional conflicts, and climate change. These overlapping crises are amplified by longstanding structural relating to economic governance that contribute to an outsized presence of the state in the economy, high unemployment rates among women and youth, and limited intraregional trade and investment.

Overcoming these challenges will allow MENAAP countries to realize their vast development potential, endowed as the region is with a rapidly growing and highly educated population, geo-strategic location, and abundance of renewable energy potential. To unlock this potential, the World Bank is advancing inclusive, sustainable, and resilient development through a two-pronged strategy that seeks to respond to sudden and severe crises while supporting reforms that spur structural transformation and job creation, advance gender equity, strengthen regional cooperation, and accelerate green transitions. This strategy is operationalized through a differentiated approach that reflects the distinct circumstances of the World Bank’s clients in the region, comprising 20 countries that range from active IBRD borrowers and IDA recipients to recipients of reimbursable advisory services and non-active countries with whom the Bank maintains a policy dialogue. For more on the World Bank in MENAAP, visit www.worldbank.org/en/region/mena

The Maghreb Department

The World Bank Maghreb Department (MNC01) is situated at the western part of the MNAAP Region, serving five Middle Income Countries (Algeria, Libya, Malta, Morocco and Tunisia), collectively representing a population of approximately 100 million. The Country Management Unit (CMU), headquartered in Rabat, Morocco, is led by a Division Director and supported by decentralized teams in each country office. Since the establishment of the department, the Country Management Unit (CMU) has been committed to addressing specific development needs of its member countries through a combination of lending, grants, as well as Advisory Services and Analytics.

The World Bank’s Country Partnership Framework (CPF) for Tunisia (2023-2027) outlines the key pillars of the World Bank’s partnership with Tunisia to: 1) create quality jobs in the private sector; 2) strengthen human capital; and 3) enhance climate resilience and reduce carbon emissions. The World Bank in Tunisia is supporting the Government in advancing these goals through multiple programs, with an immediate focus on Energy, Water, Human Capital and perspectives on Connectivity. Furthermore, the CPF aims to integrate two cross-cutting themes —gender and social accountability, participation, and trust — across programs. As of June 2025, IBRD’s active portfolio in Tunisia comprises 20 projects valued at US$3.2 billion in loans, and grants. The World Bank’s programs in Tunisia are complemented by Advisory Services and Analytics designed to provide important economic and social evidence-based diagnostics, which serve as a public good available to all stakeholders. The World Bank Office in Tunisia includes 40+ staff working across diverse sectors and functions.

Role & Responsibilities:

The ETT (Receptionist) will be primarily responsible for providing Tunisia Country Office support as guided by Executive Assistant under the overall supervision of the IBRD Country Manager. This is an entry level office support job, which contributes to the smooth running of the daily operations of the office. The ETT (Receptionist) will carry out a full range of tasks that may vary according to office needs and requirements.

Main duties will include:

Reception :

• Provide high-quality telephone service (switchboard): answer queries, take accurate messages, and ensure timely and correct routing.
• Respond to enquiries and/or redirecting the query to a proper colleague/venue.
• Handle international/local pouch/mail.
• Collect invoices from vendors and submit to RM for processing.
• Handle incoming and outgoing mail, ensuring proper registration and prompt delivery.

General Administrative Support :

• Support catering and logistics coordination for conferences, workshops, and events.
• Handle scheduling of multiple videoconferences and meeting rooms.
• Coordinate office supply and service orders with vendors.
• Assist teams with documents preparation and presentations.
• Provide back-up support to other ACS staff in routine office functions.
• Provide support to IBRD visiting missions and teams.
• Provide ad-hoc administrative support as specified by the Country Manager and Executive Assistant.

File Management :

• Maintain an up-to-date database of Government Officials, Donors, UN agencies, NGOs, vendors, and other key contacts.
• Maintain Tunisia Country Office staff contact list.
• Maintain accurate records of mails and invoices and ensure data integrity.
• Handle filing and other administrative duties as required.
• Perform any additional duties as assigned to support the Tunisia Country Office’s operations.

Selection Criteria

• A minimum of a bachelor’s degree or equivalent, with at least two years’ experience in a similar office assistant role.
• Proficiency in English, French is required.
• Experience in a client service function in a multilingual environment is a plus.

Skills and Qualifications:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using advanced functions of computer applications such as Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Ability to draft and translate simple correspondence as required
• Ability to work independently and as part of a team.
• Attention to detail and a high level of accuracy.
• Ability to handle confidential information with discretion.
• Flexibility and adaptability to changing priorities and tasks.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories. 

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.