Roles and Key Responsibilities:
Provide strategic coaching and leadership to guide the US/Global Department Operations team in understanding and implementing company policies and HR practices related to performance, discipline, safeguarding, positive employee relations and related topics.ย Coach and guide HR Business partner team of professionals regarding positive employee relations, compliance, employee engagement, performance management, and the training and development of employees.ย Serve as a senior Business Partner for leaders on the US Payroll and Global Divisions Assist in the development and implementation of training to ensure company culture that embraces compliance as a means to improve employee relations and engagement, enhance team morale and improve agency performance in support of 2030 strategy.ย Partner with Director, Global People Operations & Partnership to effectively support the employee relations and safeguarding processes through all employee relations actions including performance management and investigations. Oversee and ensure that where discipline and/or termination is necessary that there is adherence to decision making process.ย Foster positive employee relations throughout the company by identifying, developing and driving philosophies and programs to improve employee engagement in the US workplace.ย Serve as a thought partner to develop, implement, maintain, and regularly assess key US policies and procedures to identify risk-issues, mitigate identified risks, and to meet government, sector, donor and agency compliance requirements, policies and standard processes.ย Continually monitor agency policies and procedures and maintain current working knowledge of various laws, regulations, and industry guidance that may affect agency-wide compliance program.ย Collaborate with Director, Global Employment Compliance and other personnel to identify and provide ongoing risk assessment of existing and emerging business practices for potential areas of compliance vulnerability and develop/implement preventive action plans to help maintain compliance, and where necessary develop and implement corrective action plans for the resolution of issues.ย Initiate compliance audits and provide regular updates and reports to the senior management on the operation and progress of compliance efforts and initiatives, audit findings, investigation outcomes, and project status updates.ย Provide guidance, coaching and consultation to the People Operations teams to ensure all Standard Operating Procedures and Payroll processing has been completedย Continuously review HR processes and data workflows to identify opportunities for automation, efficiency improvements, and cost savings, collaborating with GKIM and GPR HRIS where appropriate.ย Establish and enforce data integrity protocols to ensure accuracy and reliability of HR data in alignment with regulatory requirements, organization policy, and best practices related to HR data privacy and compliance.ย Communicate with employees regarding employee relations concerns; provide guidance and recommendations for resolution of issues.ย Counsel employees, managers, and HR professionals on concerns related to applicable US EEO laws including Title VII, the ADA, ADEA, FLSA, FMLA, State Leave, and other similar federal and state laws in 60 countries and in the US.ย Manage expatriate compensation administration including allowances, internal mobility and relocations.ยย
Preferred Qualificationsย
Masters Degree in Human Resources or closely related field Experience in NGOยTravel:ย At this time, travel when required. When feasible in the future, regular periodic travel to CRS headquarters in Baltimore, Maryland.
Knowledge, Skills and Abilities
Strong knowledge of US federal and state employment laws and global compliance requirements in the countries where we workย Strong verbal and written communication skills; strong editor and proofreaderย Excellent interpersonal, problem-solving, and strong critical thinking and analytical skills Exceptional listening and complex issue evaluation skills, attention to detailย Ability to manage multiple projects in a fast-paced environmentย Must be able to handle confidential matters with discretionย Ethical, with a commitment to agency valuesย Basic Qualifications
Bachelorโs degree in Human Resources or equivalent field Minimum of ten years directly related experience in multi-state, multi-site organization(s), and proven history of management development.Agency Competencies (for all CRS Staff):
Personal Accountability โ Consistently takes responsibility for oneโs own actions.ย Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.ย Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others โ Works effectively in intercultural and diverse teams. Open to Learn โ Seeks out experiences that may change perspective or provide an opportunity to learn new things.Agency Leadership Competencies:
Lead Change โ Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others โ Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset โ Understands role in translating, communicating, and implementing agency strategy and team priorities.What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.ย Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.ย CRSยด work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.ย
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.ย Catholic Relief Servicesย works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. ย Catholic Relief Servicesโย relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.ย We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRSโ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.ย The successful candidate is expected to sign and adhere to CRSยด Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer:ย This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.ย
CRS is an Equal Opportunity Employer.
General Requirements
CRS offers are contingent on the selected candidateโs ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.ย ย All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.