Background Information - Job-specific
Process Innovation and Digitalisation Programme (PID)
UNOPS is embarking on a Process Innovation and Digitalisation journey. The Programme aims to ensure UNOPS delivers the highest quality projects - sustainably, on time, and within budget - for partners and beneficiaries.
The Programme is expected to last four (4) years. It will enhance UNOPSโ operational efficiency, effectiveness, and agility, overhauling processes and leveraging digital technologies and solutions. It will improve UNOPSโ collection and use of data, capacity for foresight, capacity for planning, knowledge management, and reporting.
UNOPS is seeking a highly skilled Communications Officer who can support the UNOPS with the implementation of this ambitious programme.
Functional ResponsibilitiesThe key functions of the role include:
Support the Office of the Deputy Executive Director, Management and Policy, with internal and external communications PID Information and Document Management PID Programme Comms Communications support to PID projects Functions / Key Results Expected
1. Support the Office of the DED Management and Policy with internal and external communications
Develop a social media calendar and support content creation, in coordination with the secretariat of the Office of the DED; Liaise with graphic designers and videographers for the development of audio-visual products; Monitor and report on social media metrics to track the effectiveness of activities. 2. PID Information and Document Management
Identify key stakeholders within and outside the PID community; Develop and manage the PID communication plan to ensure consistent, relevant and timely delivery of internal communication material; Liaise with the Project Management and Support team to ensure all relevant PID overarching documents saved and organized in the respective drives and that each project team follows minimum standards for project documentation (project brief, project plan, communication materials, progress updates, board meeting decks and minutes, etc.); Maintain internal communication channels such as Confluence and intranet, ensuring content is up to date, accurate and accessible. 3. PID Programme Communications
Plan regular communications, and coordinate with project teams the information to be shared with relevant audiences (all personnel, PID Community, and other Communities of practice); Liaise with the Internal Communication team to bring up PID news into the weekly newsletter, ED messages, and intranet; Coordinate the PID Monthly update including content creation, editing and distribution; Coordinate the update with relevant stakeholders including the Project Management and Support unit, to gather updates, announcements etc.; Support engagement and communication with stakeholders to ensure their needs are addressed and their feedback is incorporated into communications planning; Measure the effectiveness of PID communication messages and channels on an ongoing basis and make recommendations to review and amend established processes as appropriate. 4. Communications support to projects
Provide advice to project teams on tailoring of messages and best use of internal communications channels; Develop communication plans in collaboration with project teams to ensure consistent, relevant and timely delivery of internal communication materials; Develop communication materials, including audio-visual products, posts, and slide decks; Support the monitoring, analysis and moderation of feedback for different initiatives and channels; Support the development of the project's community of practice through active communication, timely engagement and knowledge sharing.
Education/Experience/Language requirements
Education:
An advanced University degree preferably in Communications, Business Administration, Marketing or a related field is an advantage. A first-level university degree with a relevant combination of academic qualifications and two (2) years of additional experience related to the position is required.
Experience:
Minimum 2 years of experience in knowledge management, communications and/or operational support is required. Experience in video editing software is required. Experience with social media content creation is a distinct asset. Experience with Google Workspace is an asset. Graphic design skills and experience is a distinct asset.
Language Requirements:
Full working knowledge of English is essential. Knowledge of another official UNOPS language is an asset Competencies Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Contract type, level and duration
Contract type: ICA
Contract level: IICA-1 (ICS9)
Contract duration: Ongoing ICA โ โOpen-ended, subject to organizational requirements, availability of funds and satisfactory performance.โ
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Information
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.