Communications and Change Management Officer (P)

Job Identification (Reference Number): 16426
Position Title: Communications and Change Management Officer (P)
Duty Station City: Manila
Duty Station Country: Philippines
Grade: P-3
Contract Type: Fixed-Term (one-year with possibility of extension)
Recruiting Type: Professional
Vacancy Type: Vacancy Notice
Initial duration: One-year with possibility of extension
Closing date: 15 September 2025

Introduction:

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates:

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

The Global Shared Services Centre (GSSC) is a critical component of IOM’s institutional reform and modernization efforts. As GSSC continues to expand its role, delivering streamlined and efficient services to the Organization, effective communication and agile change management have become essential to ensuring successful transitions and long-term adoption.

Under the direct supervision of the Director, GSSC, the Communications and Change Management Officer will substantively contribute to the development, and ensure the implementation of, internal communication strategies and structured change management approaches that support staff engagement, stakeholder alignment, and a culture of transparency, innovation, and continuous improvement.

1. Strategic Communications

• Provide substantive inputs for the development of and implement internal communication strategies for the GSSC that align with institutional goals and promote organizational culture.
• Create clear, timely, and engaging content for diverse audiences including HQ departments, regional and country offices, and internal staff.
• Manage internal communication platforms and channels to ensure regular updates on GSSC priorities, progress, and initiatives.
• Draft talking points, briefing notes, newsletters, FAQs, and multimedia content in support of GSSC leadership and key stakeholders.
• Facilitate consistency in messaging across all communication outputs in collaboration with the Communications Division.

2. Change Management Design and Support

• Develop change management frameworks for key GSSC initiatives, with a focus on stakeholder engagement, readiness, and adoption.
• Conduct change impact assessments and stakeholder analyses to tailor interventions that support smooth transitions.
• Support leadership and project teams in planning and delivering communication and training activities related to change initiatives.
• Monitor change risks and resistance; recommend practical solutions and capacity-building tools to mitigate them, escalating significant resistance to the Director, GSSC.

3. Stakeholder Engagement and Advocacy

• Facilitate two-way communication across the organization to help ensure that feedback and concerns are evident and addressed proactively.
• Develop and implement staff engagement activities that build ownership, promote values-based leadership, and foster collaboration across business units.
• Provide sound advice to senior leaders and managers on communications and change approaches.

4. Monitoring and Continuous Improvement

• Develop indicators to measure the effectiveness of communications and change management efforts.
• Use data, surveys, and feedback to improve strategies and ensure continuous learning.
• Prepare periodic reports, case studies, and knowledge-sharing materials that document lessons learned and best practices.

5. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in Communications, Organizational Development, Public or Business Administration, International Relations, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in internal communications, change management, stakeholder engagement, or a related field, preferably in international or public-sector settings;
• Experience developing and delivering communication and change strategies, preferably in complex organizational contexts;
• Experience with enterprise transformation, HR, or digital innovation projects is an advantage; and,
• Familiarity with UN or multilateral environments and cross-cultural communication is desirable. 

Skills

• Strong written and verbal communication skills, including ability to translate complex information into accessible content;
• Knowledge of change management methodologies (e.g., ADKAR, Kotter, etc.) and communication tools;
• Strong facilitation, coordination, and relationship-building skills;
• Proficiency in MS Office applications; familiarity with communication tools such as SharePoint, Canva, or intranet management systems is an asset; and;
• Ability to manage multiple priorities under tight deadlines and work in a multicultural environment.

Language

IOM’s official languages are English, French and Spanish. 

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage. 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link

Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Core Competencies – behavioural indicators Level 2

Managerial Competencies – behavioural indicators Level 2

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations.  Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies