OBJECTIVES OF THE PROGRAMME
1. Use communication as a tool to contribute to better health outcomes in Mongoliaโtargeting particular audiences for specific purposes; responding to gaps in understanding and other barriers to the adoption of health-protecting behaviors; designing, testing and using the right messages, platforms and products; measuring results and applying learning to future communication interventions;
2. Use a \"grounds up\" approach, active social listening and responding to real needs and preferences among target audiences; and
3. Draw on a broad range of disciplines and skills and leverage collaboration with the Government, other WHO technical programmes and strategic partners in Mongolia to create, implement and measure communication strategies for maximum public health impact.
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DESCRIPTION OF DUTIES
1. Plan, implement and evaluate country office communications strategy in line with global, regional and country level priorities and communications frameworks including C4H. This includes assessment of barriers/gaps/needs (e.g. through multi-source listening covering social media, surveys, focus groups, key informant interviews, etc.), planning of appropriate communication interventions, and measurement and evaluation of these (setting targets and indicators, measuring outputs, outcomes and impact, analyzing and reporting on these, and applying learning to future activities);
2. Apply strategic communication principles and processes, and draw on relevant evidence and techniques (e.g. from social and behavioral change communication, health promotion, behavioral insights, community engagement, and risk communication)in relation to WHO-mandated campaigns, dissemination of new guidance, major reports, etc.;
3. Work collaboratively with other WHO staff, Government, and key partners (including other UN agencies and civil society organizations working on health) to ensure the effectiveness of country communications strategy including for C4H programmes within Mongolia, and document achievements and best practices to build the evidence base and contribute to resource mobilization efforts;
4. Gather, develop and disseminate stories on health issues affecting Mongolians and the impact of WHO's work with the Government and partners on health in the country;
5. Contribute to the design, development and evaluation of digital social media content of the Country Office web site and social media accounts, and input for the joint UN in Mongolia website and traditional media content and activities including talking points, Q&As, media releases, statements, speeches, as well as spokesperson preparation and press conferences, and fostering good relationships with key journalists.
6. Organize dissemination to various stakeholders of information on WHO's works and achievements in Mongolia, including through news stories, feature stories, photo stories, videos, digital newsletters, donor reports, etc. and measure impact of channels used;
7. Support communication activities in Mongolia during outbreaks and emergencies and public health events;ย
8. Support the HWO and other senior staff with English-Mongolian interpretation when needed for strategic communication activities; and9. Perform other related duties, as requested by the supervisor
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REQUIRED QUALIFICATIONS
Education
Essential: University degree in communication, journalism, international relations, political science, social science, health promotion or a related area from a recognized university
Desirable: Advanced degree in a relevant field.
WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World ย Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United ย Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ .
Experience
Essential: At least two years' experience, with international or local exposure , in strategic communications, external relations and/or community engagement. Experience in developing, implementing and evaluating communications strategies, including on digital platforms (social media, web).
Desirable: Knowledge/experience of working in Mongolia. Experience in public health. Experience with WHO or other UN or international organization. Experience working on large projects/programme with a range of stakeholders.
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Skills
โข Expertise in strategic communication, including demonstrated skills in writing and editing in English and Mongolian;
โข Skills and knowledge on working with traditional and social media;
โข Knowledge of public health, and WHO's mandate and goals in Mongolia;โข Proven ability to multi-task, prioritize, research and write within short ย ย deadlines;
โข Capacity to work well as part of a team, motivate others and deliver results under pressure;
โข Sound analytical, organizational and problem-solving skills, including proposing and executing innovative solutions;
โข Skills in measuring and evaluating communication activities and applying learning to future activities;
โข Ability to apply storytelling techniques and behavioral science to communications;
โข Skills in capacity building;
โข Excellent interpersonal skills and capacity for effective engagement with a range of stakeholders;
โข Tact, discretion and diplomacy; and
โข Ability to work harmoniously as a member of a team, adapt to diverse cultural and educational backgrounds and maintain a high standard of personal conduct in line with guidelines for international civil servants.
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WHO Competencies
Enhanced WHO Global Competency Model:ย
who-enhanced-competence.pdf
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Driving the Organization to a Successful Future
Creating an empowering and motivating environment
Use of Language Skills
Essential: Expert knowledge of English. Expert knowledge of Mongolian.
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REMUNERATION
Remuneration comprises an annual base salary starting at USD 38,680 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
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