CFA-2025-04 Consultant for the Development and Dissemination of an Information Campaign for Hungarian Healthcare Professionals

Project Context and Scope
In response to the ongoing conflict in Ukraine, the International Organization for Migration (IOM) is implementing a joint project with the World Health Organization (WHO) in support of the European Commission (DG SANTE), with the aim of improving access to healthcare for refugees and people displaced from Ukraine benefitting of temporary protection in Member States. In Hungary, among other activities, the project aims to develop and disseminate an information campaign targeting Hungarian medical professionals to promote awareness and understanding of healthcare entitlements and procedures for refugees from Ukraine, thereby enhancing their access to healthcare services in Hungary. 
  Organizational Department / Unit to which the Consultant is contributing   Programme Implementation Unit - DG SANTE: Improving access to healthcare for refugees and people displaced from Ukraine benefitting from temporary protection in Member States.  Tasks to be performed under this contract
1. Conduct a needs assessment (interviews/focus group discussions with relevant professionals as well as a desk research of existing materials and applicable legislation) – Deliverable in English by 6 August 2025, feedback reception by 13 August, feedback incorporation by 20 August. 
  2. Draft and/or adjust existing content for the campaign (both in English and in Hungarian) based on the following thematics – Deliverable by 3 September 2025, feedback reception by 10 September

• Cultural sensitization to refugee populations;
• Entitlements to healthcare services of refugee populations;
• Access to medicines and medical equipment;
• EESZT registration procedures for refugees under Temporary Protection;
• Any additional topic identified during the needs assessment.
    3. Coordinate with IOM Hungary and the graphic designer for finalization of the campaign content and outputs in Hungarian, and develop a dissemination plan leveraging identified channels (e.g. newsletters, event, network mobilization such as the Association of Social Workers in Hospitals, relevant civil society actors, Victim Support Centres, Chamber of Doctors, etc.)  – Deliverable by 16 September 2025. 
  
  4. In coordination with the Media, Communications and Event Organization Specialist at IOM Hungary, support implementation, monitor reach and engagement, compile lessons learned – Deliverable by 30 September 2025.  
    Performance indicators for the evaluation of results
  Number of campaign materials developed (in Hungarian, with content also developed in English for review and approval): at least 5 accurate and informative thematic campaign materials are designed and developed in Hungarian, addressing the identified needs and preferred format for healthcare professionals;
  • Quality and clarity of the content (cultural sensitivity, accuracy, user-friendliness, accessibility)
  • Number of stakeholders consulted: at least 5 key stakeholders 
  • Number of dissemination plan approved: 1
  • Adherence to agreed timeline and milestones: 100% of milestones completed on time 
  • Number of final report in English summarizing activities, reach and lessons learned: 1 Education
    • Advanced degree in Public Health, Communications, Social Sciences, or related field.  Experience
      • Minimum 3 years of experience in public health communication or refugee health programming;
      • Demonstrated experience in developing culturally sensitive materials for professional audiences;
      • Familiarity with the Hungarian healthcare system and refugee entitlements; Skills
        • Excellent and proven writing and editing skills in Hungarian, with the ability to develop information materials for medical professionals;
        • Demonstrated ability to conduct needs assessments, including interviews, focus group discussions, and desk research;
        • Ability to develop and implement strategic dissemination plans using varied communication channels. Languages
          • Fluency in Hungarian and English required. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Travel required
            • Travel within Hungary may be required for stakeholder consultations or dissemination events. Travel costs will be covered in accordance with IOM’s travel policy.  Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
            • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
          • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
        • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
      • Courage: Demonstrates willingness to take a stand on issues of importance.
    • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators
    • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.