Case Management Consultant

Under the overall supervision of the Chief of Mission (CoM) in Cambodia and direct supervision of the Programme Officer, the consultant will support the development and implementation of case management Standard Operating Procedures and technical guidelines, leading and facilitating the technical oversight related to case management work, and contributing to broader protection programming and capacity-building effort.

• Assess the capacity of IOM protection team and IPs in case management 

• Review existing case management practices.  Develop case management SoPs, and revise intake forms, consent form, case tracking systems, data protection protocols and ensure alignment with global standards

• Led case conferences and provide ongoing technical support and mentorship to IOM staff and IPs to ensure quality and ethical case management.

• Support in strengthening referral mechanisms with IOM Ips and key stakeholders

• Lead the development and delivery of capacity-building initiatives for IOM team and its partners on case management

• Develop and disseminate guidance notes, training materials, and documentation of best practices to support continuous learning and institutional memory

• Ensure ethical management and confidentiality of case management related data through training, supervision, and adherence to data protection protocols.

• Prepare and contribute to reports, briefings, and background notes on protection related activities for internal use, donors, and external stakeholders.

• Perform other duties as may be assigned.

  Education

  • Master’s degree in Humanitarian Affairs, Political Science, Law, Human Rights, Development Studies Psychology and Social Science or a related field from an accredited academic institution.Experience

    • Extensive experience in developing and contextualizing case management SoPs, tools and technical guidance 

    • Extensive experience in developing training materials, and deliver case management trainings

    • Experience in counter-trafficking case management, GBV, child protection, AVRR especially provision of support to returnees

    • Experience in the usage of MiMOSA, office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis 

    • Experience in liaising with governmental authorities, other national/international institutions and NGOs and local actors

    • Experience in working in similar roles in the region is strong assetSkills

      📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

      ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

      • Capacity to work independently with minimal supervisionLanguages 

        • Fluency in English is required; Working knowledge of Khmer is an added Value Required Competencies

          Values

        • Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity and inclusion.

        • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

        • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

        • Courage: demonstrates willingness to take a stand on issues of importance.

        • Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.

          Core Competencies – behavioural indicators

        • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

        • Delivering results: produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

        • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

        • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. 

        • Communication: encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

           

          IOM’s competency framework can be found at this link- https://www.iom.int/sites/default/files/aboutiom/iom_revised_competency_framework_external.pdf  

           

           Competencies will be assessed during a competency-based interview.  Notes

        • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
      • Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
    • IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
  • IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.