Requisition ID 36015 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 06/11/2025
We are seeking a Security Culture & Awareness Associate to champion a strong security mindset across the organisation. In this role, you will design and deliver high-impact awareness campaigns, training programs, and engagement initiatives that turn complex cyber concepts into clear, memorable, and actionable behaviours. Leveraging creative communication, storytelling, and evidence-based behavioural strategies, you will ensure that security is embedded in daily practices and recognised as a critical part of the organisationโs operations.
You will analyse human risk patterns, develop targeted strategies to mitigate them, and collaborate closely with stakeholders to foster a culture of accountability and resilience. This is an opportunity to shape how our people understand, embrace, and consistently apply security principles, strengthening both individual and organisational security posture while leaving a tangible impact on the bankโs overall cyber resilience.
Accountabilities and Responsibilities
Collaborate across Business, Capability and Engineering teams to document a comprehensive understanding and awareness of upcoming changes, ensuring alignment across teams. Assess the impact of change, potential barriers and develop change management strategies to support the smooth adoption of new solutions. Create and maintain a network of business contacts, fostering strong relationships within the business to drive support for change initiatives. Measure the effectiveness of security culture change management efforts, track progress and continuously refine strategies to improve outcomes Design, measure, communicate and execute adoption and change programs to increase the usage and proficiency of solutions, ensuring that the solutions are adopted effectively across the business. Conduct training sessions and create user-friendly documentation in alignment with industry best practices, empowering end-users to confidently navigate new tools. Lead business stakeholder meetings, providing regular updates on adoption progress and gathering feedback to highlight areas for improvement. Create and distribute engaging content across various communication channels (emails, intranet, webinars, etc.), adapting to modern communication methods to ensure wide reach and engagement. Manage the T-minus communication activities for Capability, ensuring the right messages are delivered at the right time to prepare employees for upcoming changes. Build and nurture relationships with key stakeholders and Business Product Owners, ensuring their needs are understood and aligned with business objectives throughout change initiatives. Facilitate workshops and meetings to gather feedback, provide progress updates, and ensure stakeholder alignment on security culture change and adoption efforts. Serve as the key contact for communication related to security culture change and adoption, ensuring transparency and responsiveness across all levels of the organisation.
Knowledge and Education
Strong understanding of key change management frameworks and methodologies and experience in driving their application in IT business transformation initiatives. Experience in driving user adoption of new tools and processes, ensuring long-term usage and proficiency through proven strategies. Proficient in designing and delivering training materials across a wide range of modern communication platforms (e.g., video storytelling, social media, internal channels) and their strategic use in engaging stakeholders and promoting change. Skilled at facilitating change and adoption workshops to gather feedback, share updates, and ensure alignment and buy-in on change efforts. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders to drive successful adoption and ensure business outcomes. At least 2-4 years of experience in Technology change management and user adoption efforts, particularly in environments introducing new technologies or processes. Proven experience working with diverse teams (e.g., product, IT, business stakeholders) across complex Technology products to drive and manage change, ensuring smooth adoption across various departments. Practical experience in developing training materials and leading training sessions to ensure users are well-prepared to adopt new systems and processes. A degree or equivalent experience in Business Administration, Change Management, or a related field. Certifications in Change Management (e.g., Prosci, ADKAR) are desirable at this level. Solid experience in business transformation initiatives, particularly those focused on technology or process adoption.
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values โ Inclusiveness, Innovation, Trust, and Responsibility โ are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum). An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bankโs core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).