Advocacy and Outreach Officer (SVC)(P3)

This recruitment may be used to fill multiple vacancies of different contract modalities and funding types.

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Director General's Office (DGO) provides leadership and coordination for all IAEA activities at the executive level for meeting Member States' needs, and achieving a one-house approach and a results-based management.

The Office of Public Information and Communication (OPIC) plays a vital role in advancing the IAEA’s mission by delivering objective, accurate, and timely information about the Agency and global nuclear developments. Through strategic communication efforts, OPIC fosters public understanding of the safe, secure, and peaceful uses of nuclear science and technology, as well as the IAEA’s global roles.

OPIC advises the Director General on media relations, organizes press briefings and interviews, develops digital platforms and campaigns, and coordinates communication activities across the Agency. It supports major IAEA events and conferences by managing media engagement, creative content production and ensures effective internal communication within the organization. The Office also manages the Agency’s Visitor Centre and related outreach activities to attract and engage visitors.

The Web, Digital Media and Public Information Materials Section, operating under OPIC, holds corporate responsibility for editorial oversight, content creation, digital media outreach and campaigns, and the development of information products. It manages the Agency’s platforms for both internal and external communication, as well as the Seibersdorf Visitor Centre (SVC). The Section plays a key role in enhancing the IAEA’s visibility and public engagement by producing high-quality web and social media content in multiple languages, including public information campaigns, graphic design, and outreach to educational institutions for guided tours of the SVC. Through strong corporate branding and compelling storytelling, it supports the Agency’s communication objectives and strengthens public awareness and understanding of the IAEA’s mission and activities.
 

Main Purpose

The Seibersdorf Visitors Centre (SVC) seeks to enhance public knowledge and understanding of the safe, secure and the peaceful use of nuclear science, technology and applications and of the IAEA’s work and role through guided tours and interactive exhibits. 

The Advocacy and Outreach Officer is reporting directly to the Head of the Web, Digital Media and Public Information Materials Section and he/she ensures and contributes to increasing awareness of the work of the IAEA by conducting outreach to educational institutions and assisting with the SVC operations including the guided tours of the Seibersdorf Labs and the SVC exhibits for all visitors. 
 

Role

The Advocacy and Outreach Officer will be based in the IAEA Laboratories in Seibersdorf and plays several key roles : 1) an outreach and advocacy coordinator, able to design and implement impactful outreach strategies, advocacy campaigns and communication plans 2) a specialist, analysing and advising on outreach, guided tours and advocacy communications. 3) a partnership builder, developing collaborative relationships with educational institutions and other strategic stakeholders 4) a technical lead providing guidance and coordination oversight to the Associate Public Information Officer (Tour Guide) aimed to ensure a smooth and positive tour experience.
 

Functions / Key Results Expected

- Develop and implement advocacy and outreach strategies to attract educational institutions (with a focus to universities and high schools) in Austria and neighboring countries for group visits, including developing communication materials, conducting outreach activities 

- Develop and implement advocacy, social media and outreach campaigns to raise awareness of the SVC and raise its profile among global digital audiences 

- Produce engaging content on the SVC, including social media posts, stories, photos, short videos, multimedia content for dissemination on the IAEA website and social media channels. Work closely with OPIC colleagues to develop social media campaigns for target audiences

- Monitor, analyse and report on outreach activities and digital campaigns to assess their performance and effectiveness, striving for continuous improvement

- Support visibility efforts by coordinating the design and overseeing production of marketing materials customized to various audiences 

- Ensure consistent branding and creative direction at the SVC - including the design, planning and conceptualizing of new content and products 

- Oversee the production – including research, drafting, script writing, printing and distribution - of public information materials related to the SVC 

- Act as a primary point of contact for a wide range of stakeholders (VIPs, diplomats, educators, general visitors, UN system colleagues), providing information, addressing inquiries, and resolving complaints tactfully.

- Coordinate and monitor daily tour operations, including scheduling tours and assigning duties for VIPs and special requests, ensuring smooth and professional visitor experiences

- Supervise an effective team of tour guides on an ongoing basis in line with internal work procedures and rules, promoting internal and external collaboration, and efficiently and effectively manage related resources

- Contribute to the overall quality assurance activities by collecting and analysing visitor feedback for continuous improvement and coordinating the necessary exhibit maintenance and content updates with relevant teams. 
 

Competencies and Expertise

Core Competencies(Competency Framework)NameDefinition  CommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.  Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.  TeamworkActively contributes to achieving team results. Supports team decisions.  Planning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional CompetenciesNameDefinition  Client orientationHelps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.  Judgement/decision makingConsults with supervisor/manager and takes decisions in full compliance with the Agency’s regulations and rules. Makes decisions reflecting best practice and professional theories and standards.  Partnership buildingIdentifies and builds partnerships. Develops and maintains long lasting partnerships to strengthen relationships. Delivers programmatic outputs and acquires resources in support of Agency goals.

Required ExpertiseFunctionNameExpertise Description   Public Information and External RelationsCreating Visibility for the OrganizationExtensive working knowledge of communication and public information and how best to most effectively deliver the IAEA message to targeted audiences.   Public Information and External RelationsGlobal AdvocacyAbility to explain the work of the IAEA in a simple, concise and interesting way to a non-scientific and global audience.   Public Information and External RelationsOutreachAbility to formulate, develop and deliver proposals for public outreach to attract visitors.   Management and Programme AnalysisPartnership DevelopmentAbility to build relevant strategic partnerships and alliances with key stakeholders and partners and recommend opportunities for collaboration.   Public Information and External RelationsPolitical AcumenAwareness of the background and sensitivity of international non-proliferation, safety, security and other nuclear issues in which the IAEA is engaged.   Management and Programme AnalysisProgramme ManagementAbility to design programmes/projects that support the achievement of the SVC objectives and identifies sustainable approaches.   Public Information and External RelationsPublic Information and CommunicationProven skills in creating reports and presentations using a variety of software tools. Proven writing skills, including on complex technical issues. Ability to create KPI's and provide data analysis and evaluation dashboards using international metrics.

Qualifications, Experience and Language skills

Bachelor's Degree - University degree in journalism, international relations, public affairs, science or a related field.

At least five years of practical work experience in communication and public information. 

Experience in developing and implementing successful advocacy and outreach campaigns or initiatives desirable. 

Experience in guided tours for the public and of working with high school or university students is desirable. 

Working with an international organization in a communication and public information office is an asset. 

Experience with building partnerships with education institutions is an asset.  

Excellent oral and written command of English and German. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $70212 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 39249*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions

General Information

Evaluation process

Appointment information