NORCAPโs mission is to improve aid to protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions that meet the needs of people at risk.
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We do this by:
Supporting humanitarian, development and peacebuilding initiatives that protect and empower people. Improving impact at the global and local level through joint projects with partners and stakeholders Providing expertise and developing capacity that enable partners to meet the needs of people in fragile situations and crises. Strengthening the global system that we are part of through support for leadership, coordination and policy development. Building bridges between the humanitarian, development and peacebuilding sectors NORCAP is part of the Norwegian Refugee Council.NORCAP is partnering with the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) to strengthen accountability and community engagement in the Democratic Republic of Congo (DRC).ย
The DRC continues to face complex and overlapping crises, including armed conflict, disease outbreaks, food insecurity, and large-scale displacement. In this context, OCHA plays a vital role in ensuring that humanitarian efforts are inclusive, transparent, and responsive to the needs and perspectives of affected communities.
To support this work, we are seeking an experiencedย Accountability to Affected People (AAP) Officerย to be based inย Goma, DRCย until end of year with possible extension, reporting to the Deputy Head of Office.
Please note: This position is open exclusively to nationals of the Democratic Republic of Congo. Applications from non-nationals will not be considered.
Role and responsibilities
As theย AAP Officer, you will take on the following responsibilities:
Qualifications and experience
To excel in this role, candidates should possess the following qualifications and skills:
Proven experience in community engagement and stakeholder mobilisation in humanitarian contexts Strong background in designing and managing Complaint Feedback Mechanisms Fluency in both French and English; knowledge of local languages is an asset Familiarity with the humanitarian context in Eastern DRC is desirable Ability to work independently and collaboratively in complex environments Please read the terms of referenceย for more details before applying ยCompetencies
The main competencies of a NORCAP Expert are:
Building working relationships Planning and organising Adaptability Resilience ยWhat we offer
In recognition of your expertise and contributions, we provide the following benefits and opportunities:
Rewarding work for a renowned global organisation Access to a network of humanitarian, peace, and development professionals Join NORCAPโs team of experts and be considered for future assignments elsewhere A dedicated Staff Care UnitHow to apply
When submitting your application, kindly register in English your full employment history and education. Pleaseย include your full name as written in your passport. Uploaded CVs alone will not be reviewed. ย NORCAP values diversity, equity and inclusion. We welcome applications from all qualified candidates, regardless of race, sex, sexual orientation, national origin, religion or disability. NORCAP reserves the right to conduct a full background check on shortlisted candidates Approved Health Certificate will be required prior to contract commencement and assignment Feedback will be given to all applicants within four weeks after the closing of this advertisement. ย Apply before 6thย August 2025,11.59PM CETPlease note: This position is open exclusively to nationals of the Democratic Republic of Congo. At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.